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Business Systems Analyst (BSA), LS Commercial Domain, Veeva

00071055911

Business Systems Analyst (BSA), LS Commercial Domain, Veeva

Location: Mettawa, IL (3 days on-site; local candidates only)
Employment type: Full-time
Team: Part of a delivery team of about 50 (onshore and offshore, employees and contractors). Works closely with developers, admins, QA, data specialists and architects.
Reports to: Program/Project Manager, Veeva (Salesforce Platform)

Role Summary

We are looking for an experienced Business Systems Analyst to work between business stakeholders and the technical team on a large, highly customized Veeva program built on the Salesforce platform. The BSA gathers, analyzes and documents requirements, and turns business processes into clear functional and technical specifications. They make sure solutions meet business needs and life sciences compliance requirements. The ideal candidate has strong life sciences commercial knowledge, hands-on functional knowledge of Veeva and Salesforce, and experience in Agile delivery in regulated environments.

Key Responsibilities

Requirements & Business Analysis

  • Lead requirements workshops with Commercial, Medical, Sales Operations, Marketing and Compliance stakeholders to understand current and future business processes.
  • Turn business needs into epics, user stories, acceptance criteria, process flows and functional specifications.
  • Do fit-gap analysis against standard Veeva and Salesforce features, and recommend configuration over customization where possible.
  • Keep requirements traceable from business need through design, build, testing and validation.

Solution Design Support

  • Work with architects and technical leads to define solutions involving custom objects, Apex, LWC/Visualforce, flows, triggers and integrations.
  • Write functional specifications for integrations with other systems, data warehouses and third-party data sources.
  • Define data mapping, transformation rules and data quality requirements for migrations and integrations.
  • Assess the impact of changes, including Veeva and Salesforce releases, on existing customizations and business processes.

Agile Delivery

  • Act as a product owner proxy or working BSA in Scrum/SAFe teams: refine and prioritize the backlog, and take part in sprint planning, reviews and retrospectives.
  • Work with developers and QA throughout each sprint to clarify requirements and resolve open questions.
  • Support release planning, release notes and deployment readiness.

Stakeholder Engagement & Change Management

  • Be the main functional contact for assigned business areas, setting expectations and explaining trade-offs clearly.
  • Help with training materials, user guides, adoption measures and post-go-live support.
  • Find chances to improve processes, use automation and apply AI-enabled features on the platform.

Required Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, Business, Life Sciences or a related field.
  • 7+ years of business or systems analysis experience, including 4+ years on Salesforce and/or Veeva implementations.
  • Hands-on functional experience with Veeva CRM and/or Vault (for example, PromoMats or MedComms), and with highly customized Salesforce environments.
  • Good understanding of Salesforce data models, security models, configuration and integration patterns (REST/SOAP APIs, middleware).
  • Experience in pharma, biotech or life sciences commercial operations, such as field force effectiveness, HCP engagement, sample management or omnichannel.
  • Experience working in Agile/Scrum or SAFe delivery models.
  • Good SQL/SOQL and data analysis skills.
  • Excellent communication, facilitation and documentation skills.
  • Must live in, or be willing to relocate to, the Chicago area.

Preferred Qualifications

  • Salesforce certifications (Administrator, Business Analyst, Sales/Service Cloud Consultant).
  • Experience with Veeva CRM, Vault, PromoMats, MyInsights, Data Cloud/Data 360.
  • Experience with Jira, Confluence, Azure DevOps.
  • Experience with large migrations, platform consolidations or global rollouts.
  • Exposure to AI-enabled delivery tools or Salesforce Agentforce use cases.

Key Competencies

Analytical thinking, attention to detail, business process expertise, stakeholder facilitation, problem solving, influence without authority, and the ability to work in a regulated environment.

Success Metrics

  • Quality and completeness of requirements, measured by fewer requirement-related defects and less rework
  • Backlog readiness for each sprint
  • UAT pass rates and on-time sign-off
  • Stakeholder satisfaction
  • Validation and audit compliance
  • User adoption after go-live

Salary and Other Compensation:

Applications will be accepted until 11/25/2026.

The annual salary for this position is between $ 140,000– $ 185,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
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