Business Systems Analyst (BSA), LS Commercial Domain, Veeva
Location: Mettawa, IL (3 days on-site; local candidates only)
Employment type: Full-time
Team: Part of a delivery team of about 50 (onshore and offshore, employees and contractors). Works closely with developers, admins, QA, data specialists and architects.
Reports to: Program/Project Manager, Veeva (Salesforce Platform)
Role Summary
We are looking for an experienced Business Systems Analyst to work between business stakeholders and the technical team on a large, highly customized Veeva program built on the Salesforce platform. The BSA gathers, analyzes and documents requirements, and turns business processes into clear functional and technical specifications. They make sure solutions meet business needs and life sciences compliance requirements. The ideal candidate has strong life sciences commercial knowledge, hands-on functional knowledge of Veeva and Salesforce, and experience in Agile delivery in regulated environments.
Key Responsibilities
Requirements & Business Analysis
- Lead requirements workshops with Commercial, Medical, Sales Operations, Marketing and Compliance stakeholders to understand current and future business processes.
- Turn business needs into epics, user stories, acceptance criteria, process flows and functional specifications.
- Do fit-gap analysis against standard Veeva and Salesforce features, and recommend configuration over customization where possible.
- Keep requirements traceable from business need through design, build, testing and validation.
Solution Design Support
- Work with architects and technical leads to define solutions involving custom objects, Apex, LWC/Visualforce, flows, triggers and integrations.
- Write functional specifications for integrations with other systems, data warehouses and third-party data sources.
- Define data mapping, transformation rules and data quality requirements for migrations and integrations.
- Assess the impact of changes, including Veeva and Salesforce releases, on existing customizations and business processes.
Agile Delivery
- Act as a product owner proxy or working BSA in Scrum/SAFe teams: refine and prioritize the backlog, and take part in sprint planning, reviews and retrospectives.
- Work with developers and QA throughout each sprint to clarify requirements and resolve open questions.
- Support release planning, release notes and deployment readiness.
Stakeholder Engagement & Change Management
- Be the main functional contact for assigned business areas, setting expectations and explaining trade-offs clearly.
- Help with training materials, user guides, adoption measures and post-go-live support.
- Find chances to improve processes, use automation and apply AI-enabled features on the platform.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, Life Sciences or a related field.
- 7+ years of business or systems analysis experience, including 4+ years on Salesforce and/or Veeva implementations.
- Hands-on functional experience with Veeva CRM and/or Vault (for example, PromoMats or MedComms), and with highly customized Salesforce environments.
- Good understanding of Salesforce data models, security models, configuration and integration patterns (REST/SOAP APIs, middleware).
- Experience in pharma, biotech or life sciences commercial operations, such as field force effectiveness, HCP engagement, sample management or omnichannel.
- Experience working in Agile/Scrum or SAFe delivery models.
- Good SQL/SOQL and data analysis skills.
- Excellent communication, facilitation and documentation skills.
- Must live in, or be willing to relocate to, the Chicago area.
Preferred Qualifications
- Salesforce certifications (Administrator, Business Analyst, Sales/Service Cloud Consultant).
- Experience with Veeva CRM, Vault, PromoMats, MyInsights, Data Cloud/Data 360.
- Experience with Jira, Confluence, Azure DevOps.
- Experience with large migrations, platform consolidations or global rollouts.
- Exposure to AI-enabled delivery tools or Salesforce Agentforce use cases.
Key Competencies
Analytical thinking, attention to detail, business process expertise, stakeholder facilitation, problem solving, influence without authority, and the ability to work in a regulated environment.
Success Metrics
- Quality and completeness of requirements, measured by fewer requirement-related defects and less rework
- Backlog readiness for each sprint
- UAT pass rates and on-time sign-off
- Stakeholder satisfaction
- Validation and audit compliance
- User adoption after go-live
Salary and Other Compensation:
Applications will be accepted until 11/25/2026.
The annual salary for this position is between $ 140,000– $ 185,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
