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Messaging & Collaboration L3 / Level 300 Engineer

00071099091

Messaging & Collaboration L3 / Level 300 Engineer

Foster City CA / Remote options can be considered for right candidate

Role Summary

The Messaging & Collaboration L3 Engineer will provide advanced technical support, administration, governance, and escalation management across Sedgwick's messaging platforms, email security services, migration tools, and collaboration technologies. The role serves as the highest technical escalation point for Messaging operations and supports enterprise messaging stability, security, compliance, and service continuity. ,

Mandatory Level 300 (L3) SME Skills

Core Messaging Platforms

  • Exchange Online
  • Exchange Server On-Premises / Hybrid Exchange
  • Shared & Application Mailboxes
  • Mail Flow & Transport Management

Email Security & Compliance

  • Proofpoint Cloud
  • Proofpoint On-Prem
  • Clearswift (UK)
  • Enterprise Vault
  • Email Retention, Journaling & eDiscovery

Migration & Collaboration

  • BitTitan Mail Migration
  • Biscom
  • Messaging-related SharePoint/OneDrive integrations

Core Responsibilities

  • Act as the L3 escalation point for Messaging & Collaboration incidents.
  • Administer Exchange Online, Exchange On-Prem, Proofpoint, Clearswift, Enterprise Vault, Biscom, and BitTitan.
  • Troubleshoot complex mail flow, routing, connector, gateway, and hybrid Exchange issues.
  • Support onboarding/offboarding, mailbox provisioning, permissions, and shared mailbox administration.
  • Manage email security, anti-spam, anti-phishing, and secure mail gateway operations.
  • Support mailbox migrations, tenant-to-tenant transitions, and messaging modernization projects.
  • Support retention, legal hold, archive restore, journaling, and compliance activities.
  • Maintain runbooks, SOPs/SOWs, knowledge articles, and transition documentation.
  • Provide KT, reverse KT, and mentoring support for L1/L2 teams. ,

Required Technical Skills

Mandatory

  • Exchange Online
  • Exchange On-Prem / Hybrid Exchange
  • Proofpoint Cloud
  • Proofpoint On-Prem
  • Clearswift
  • Enterprise Vault
  • BitTitan MigrationWiz
  • Biscom
  • Microsoft 365 Administration
  • PowerShell
  • ServiceNow

Preferred

  • Entra ID / Azure AD
  • SPF / DKIM / DMARC
  • Email Security & Compliance
  • SharePoint/OneDrive integration support

Experience

  • 5-8+ years supporting enterprise Messaging environments.
  • Strong Exchange Online and Hybrid Exchange experience.
  • Experience with Proofpoint, Clearswift, or similar email security platforms.
  • Experience with Enterprise Vault administration.
  • Experience handling mailbox migrations and L3 escalations.
  • Experience supporting global Microsoft 365 environments. ,

The Salary for this position will be 99,000 and 116 000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
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I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
Rahul Sathe Principal Product Architect – Insurance
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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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