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Application Technical Lead

00071189211


Job Summary

This hybrid day shift role is for a technical lead with eight to ten years of experience in mainframe systems mainframe API integration and console operations within the telecom domain. The candidate will guide complex technical initiatives ensure platform stability and optimize telecom processes on mainframe environments while collaborating with cross functional teams to deliver reliable services that support business growth and societal connectivity.


Responsibilities

  • Drive end to end design and implementation of mainframe API solutions for telecom applications ensuring robust integration high performance and smooth data exchange across critical systems in a hybrid work environment.
  • Oversee daily mainframe console operations by monitoring system health reviewing key alerts and coordinating timely resolution of incidents to maintain uninterrupted telecom service availability.
  • Provide expert technical guidance on mainframe architecture and resource utilization helping teams optimize batch processing online transactions and storage to support scalable telecom workloads.
  • Coordinate with telecom domain stakeholders to analyze business requirements and translate them into precise mainframe technical specifications that improve service delivery and customer experience.
  • Implement and refine operational procedures for mainframe consoles by documenting workflows and standard run books that increase reliability reduce manual errors and streamline day to day activities.
  • Monitor production jobs and application performance within mainframe environments proactively identifying bottlenecks and executing remediation steps that enhance throughput for telecom services.
  • Collaborate with cross functional teams such as network operations application development and support to align mainframe solutions with broader telecom platform strategies and corporate objectives.
  • Lead root cause analysis for recurring mainframe issues by examining logs system messages and job traces then recommending long term fixes that strengthen platform stability and improve user trust.
  • Drive continuous improvement initiatives by evaluating emerging mainframe tools and automation techniques that can modernize telecom operations and contribute to more sustainable and efficient services.
  • Ensure compliance with organizational standards and regulatory requirements by enforcing secure coding practices proper access controls and thorough audit trails within mainframe systems used in telecom.
  • Coordinate change management activities for mainframe deployments including impact assessment implementation planning and post release validation to reduce risk and ensure predictable outcomes.
  • Mentor team members on mainframe API usage console operations and telecom specific workflows while promoting knowledge sharing that enhances collective capability and supports long term business resilience.
  • Collaborate with business and technology partners to communicate technical risks and opportunities enabling informed decisions that advance the company mission of connecting communities through dependable telecom services.


Qualifications

  • Possess eight to ten years of hands on experience working with core mainframe technologies demonstrating strong proficiency in managing large scale telecom applications and complex batch workloads.
  • Exhibit advanced practical expertise in mainframe API design configuration and troubleshooting with the ability to craft secure stable and reusable interfaces for diverse telecom systems.
  • Demonstrate deep understanding of console operations including system monitoring command execution and message analysis ensuring consistent control over production environments and operational safety.
  • Bring proven telecom domain experience with knowledge of billing processes network service flows and customer account management enabling accurate interpretation of business requirements and effective solutions.
  • Apply strong analytical and problem solving skills to diagnose intricate mainframe incidents interpret detailed logs and recommend clear remediation steps that prevent future disruptions.
  • Show capability to work effectively in a hybrid model by using collaboration tools documenting work clearly and maintaining alignment with onsite and remote colleagues across technical and business functions.
  • Display excellent communication and stakeholder engagement skills presenting technical findings in clear language that supports decision making and helps non technical partners understand mainframe impacts.

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
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I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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