Application Technical Lead

Job Summary

This hybrid day shift role is for a technical lead with eight to ten years of experience in mainframe systems mainframe API integration and console operations within the telecom domain. The candidate will guide complex technical initiatives ensure platform stability and optimize telecom processes on mainframe environments while collaborating with cross functional teams to deliver reliable services that support business growth and societal connectivity.

Responsibilities

• Drive end to end design and implementation of mainframe API solutions for telecom applications ensuring robust integration high performance and smooth data exchange across critical systems in a hybrid work environment.
• Oversee daily mainframe console operations by monitoring system health reviewing key alerts and coordinating timely resolution of incidents to maintain uninterrupted telecom service availability.
• Provide expert technical guidance on mainframe architecture and resource utilization helping teams optimize batch processing online transactions and storage to support scalable telecom workloads.
• Coordinate with telecom domain stakeholders to analyze business requirements and translate them into precise mainframe technical specifications that improve service delivery and customer experience.
• Implement and refine operational procedures for mainframe consoles by documenting workflows and standard run books that increase reliability reduce manual errors and streamline day to day activities.
• Monitor production jobs and application performance within mainframe environments proactively identifying bottlenecks and executing remediation steps that enhance throughput for telecom services.
• Collaborate with cross functional teams such as network operations application development and support to align mainframe solutions with broader telecom platform strategies and corporate objectives.
• Lead root cause analysis for recurring mainframe issues by examining logs system messages and job traces then recommending long term fixes that strengthen platform stability and improve user trust.
• Drive continuous improvement initiatives by evaluating emerging mainframe tools and automation techniques that can modernize telecom operations and contribute to more sustainable and efficient services.
• Ensure compliance with organizational standards and regulatory requirements by enforcing secure coding practices proper access controls and thorough audit trails within mainframe systems used in telecom.
• Coordinate change management activities for mainframe deployments including impact assessment implementation planning and post release validation to reduce risk and ensure predictable outcomes.
• Mentor team members on mainframe API usage console operations and telecom specific workflows while promoting knowledge sharing that enhances collective capability and supports long term business resilience.
• Collaborate with business and technology partners to communicate technical risks and opportunities enabling informed decisions that advance the company mission of connecting communities through dependable telecom services.

Qualifications

• Possess eight to ten years of hands on experience working with core mainframe technologies demonstrating strong proficiency in managing large scale telecom applications and complex batch workloads.
• Exhibit advanced practical expertise in mainframe API design configuration and troubleshooting with the ability to craft secure stable and reusable interfaces for diverse telecom systems.
• Demonstrate deep understanding of console operations including system monitoring command execution and message analysis ensuring consistent control over production environments and operational safety.
• Bring proven telecom domain experience with knowledge of billing processes network service flows and customer account management enabling accurate interpretation of business requirements and effective solutions.
• Apply strong analytical and problem solving skills to diagnose intricate mainframe incidents interpret detailed logs and recommend clear remediation steps that prevent future disruptions.
• Show capability to work effectively in a hybrid model by using collaboration tools documenting work clearly and maintaining alignment with onsite and remote colleagues across technical and business functions.
• Display excellent communication and stakeholder engagement skills presenting technical findings in clear language that supports decision making and helps non technical partners understand mainframe impacts.

À propos de Cognizant 
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant. 

Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.

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