Job Title: Deskside Analyst
Job Location: Onsite [5 days]- New York, NY/ Stanford, CT
About the Role
Work Location & Model
This role is open to candidates based in either:
New York, NY, or
Stamford, CT
This is an onsite position requiring regular presence at client and Cognizant office locations.
Location Requirements
Candidates based in Stamford, CT will work from the Stamford office according to business requirements.
Candidates based in New York, NY will be required to travel to the Stamford, CT office two (2) days per week, with the remaining workdays performed from the New York office.
Occasional schedule adjustments may be required based on project or client needs.
The working arrangements described above are accurate as of the posting date and may be adjusted in accordance with business and client requirements.
Salary and Other Compensation:
The annual base salary for this position is between $80,000 to $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Provide Level 2 onsite desktop support for hardware, software, and operating system issues across desktops, laptops, tablets, and mobile devices.
Diagnose and resolve technical issues related to user authentication, applications, peripherals, operating systems, and physical connectivity.
Install, configure, replace, and repair hardware and software components for end users.
Utilize remote support tools such as ScreenMeet, BeyondTrust, and LogMeIn to troubleshoot and resolve incidents efficiently.
Support software deployments, operating system upgrades, patches, and endpoint management activities using Intune, SCCM, MDT, and Autopilot.
Administer Windows environments, including Active Directory, Group Policy, Terminal Services, and Distributed File System (DFS).
Manage asset inventory, device procurement, lifecycle tracking, and hardware refresh initiatives.
Support office relocations, workstation setups, and departmental infrastructure buildouts.
Provide Hands and Feet support for Server, Storage, Backup, Network infrastructure, IPT endpoints, and virtual desktop environments such as Citrix and Azure Virtual Desktop (AVD).
Deliver high-touch support to VIP users while maintaining excellent customer service standards.
Manage incidents and service requests through ServiceNow (SNOW) and Remedy, adhering to ITIL processes and SLA commitments.
Create and maintain technical documentation, knowledge articles, and support procedures.
What you’ll need to succeed (required skills)
7+ years of experience providing desktop support in a corporate enterprise environment.
Expert-level experience supporting and administering macOS devices in an enterprise environment.
Strong hands-on experience with Windows 10 and Windows 11 administration.
Experience supporting both Apple macOS and Windows ecosystems, including hardware troubleshooting, software deployment, endpoint security, and user support.
Experience with Microsoft Intune and/or SCCM for endpoint management and software deployment.
Experience administering Active Directory and supporting hybrid enterprise environments.
Experience utilizing remote support tools such as ScreenMeet, BeyondTrust, or LogMeIn.
Experience providing Hands and Feet support for Server, Storage, Backup, and Network infrastructure.
Experience supporting printers, peripherals, and virtual desktop solutions including Citrix and Azure Virtual Desktop (AVD).
Working knowledge of ServiceNow and/or Remedy ticketing platforms.
Good understanding of ITIL service management principles and support processes.
Strong customer service, communication, and stakeholder management skills, including support for executive and VIP users.
Flexibility to occasionally work outside standard business hours, including evenings or weekends, as required.
Preferred Qualifications
Experience supporting Apple Business Manager (ABM), Jamf Pro, Kandji, or other Apple endpoint management platforms.
Experience managing macOS compliance, security policies, and software deployment in enterprise environments.
Experience providing Audio/Visual (AV) and conference room technology support.
Experience working within enterprise IT operations, managed services, or large-scale support environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in either New York, NT or Stamford, CT, USA.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
