Job Title: Deskside Analyst
Job Location: Onsite [5 days]- New York, NY/ Stanford, CT
About the Role
Work Location & Model
This role is open to candidates based in either:
New York, NY, or
Stamford, CT
This is an onsite position requiring regular presence at client and Cognizant office locations.
Location Requirements
Candidates based in Stamford, CT will work from the Stamford office according to business requirements.
Candidates based in New York, NY will be required to travel to the Stamford, CT office two (2) days per week, with the remaining workdays performed from the New York office.
Occasional schedule adjustments may be required based on project or client needs.
The working arrangements described above are accurate as of the posting date and may be adjusted in accordance with business and client requirements.
Salary and Other Compensation:
The annual base salary for this position is between $80,000 to $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Provide Level 2 onsite desktop support for hardware, software, and operating system issues across desktops, laptops, tablets, and mobile devices.
Diagnose and resolve technical issues related to user authentication, applications, peripherals, operating systems, and physical connectivity.
Install, configure, replace, and repair hardware and software components for end users.
Utilize remote support tools such as ScreenMeet, BeyondTrust, and LogMeIn to troubleshoot and resolve incidents efficiently.
Support software deployments, operating system upgrades, patches, and endpoint management activities using Intune, SCCM, MDT, and Autopilot.
Administer Windows environments, including Active Directory, Group Policy, Terminal Services, and Distributed File System (DFS).
Manage asset inventory, device procurement, lifecycle tracking, and hardware refresh initiatives.
Support office relocations, workstation setups, and departmental infrastructure buildouts.
Provide Hands and Feet support for Server, Storage, Backup, Network infrastructure, IPT endpoints, and virtual desktop environments such as Citrix and Azure Virtual Desktop (AVD).
Deliver high-touch support to VIP users while maintaining excellent customer service standards.
Manage incidents and service requests through ServiceNow (SNOW) and Remedy, adhering to ITIL processes and SLA commitments.
Create and maintain technical documentation, knowledge articles, and support procedures.
What you’ll need to succeed (required skills)
7+ years of experience providing desktop support in a corporate enterprise environment.
Expert-level experience supporting and administering macOS devices in an enterprise environment.
Strong hands-on experience with Windows 10 and Windows 11 administration.
Experience supporting both Apple macOS and Windows ecosystems, including hardware troubleshooting, software deployment, endpoint security, and user support.
Experience with Microsoft Intune and/or SCCM for endpoint management and software deployment.
Experience administering Active Directory and supporting hybrid enterprise environments.
Experience utilizing remote support tools such as ScreenMeet, BeyondTrust, or LogMeIn.
Experience providing Hands and Feet support for Server, Storage, Backup, and Network infrastructure.
Experience supporting printers, peripherals, and virtual desktop solutions including Citrix and Azure Virtual Desktop (AVD).
Working knowledge of ServiceNow and/or Remedy ticketing platforms.
Good understanding of ITIL service management principles and support processes.
Strong customer service, communication, and stakeholder management skills, including support for executive and VIP users.
Flexibility to occasionally work outside standard business hours, including evenings or weekends, as required.
Preferred Qualifications
Experience supporting Apple Business Manager (ABM), Jamf Pro, Kandji, or other Apple endpoint management platforms.
Experience managing macOS compliance, security policies, and software deployment in enterprise environments.
Experience providing Audio/Visual (AV) and conference room technology support.
Experience working within enterprise IT operations, managed services, or large-scale support environments.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in either New York, NT or Stamford, CT, USA.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
