Cognizant Romania is home to 2400+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).
Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.
About the role:
We are looking for an experienced Team Lead – Legal Content Operations to lead, coach and support a team responsible for reviewing and processing online content in line with applicable policies and legal requirements.
The project focuses on notice-and-takedown activities related to potentially unlawful online content, including copyright infringement. The team assesses requests and determines whether content should be blocked, removed, restricted or reinstated based on established procedures.
In this role, you will be responsible for developing a high-performing team, supporting day-to-day operations and ensuring consistent delivery against quality, productivity and turnaround-time expectations
Your responsibilities:
Lead, motivate and coach team members to support individual development and team performance.
Set clear expectations and monitor performance against agreed operational targets.
Conduct regular one-to-one and team coaching sessions.
Identify development and training needs and support the delivery of relevant learning programmes.
Create an effective, collaborative and performance-oriented team environment.
Support the team in managing complex cases, operational challenges and escalations.
Ensure that internal procedures, client requirements and quality standards are consistently followed.
Adapt team priorities and ways of working when workflows, policies or business requirements change.
Manage conflicts constructively and support the resolution of employee-related issues.
Communicate operational updates, risks and performance-related information clearly to relevant stakeholders.
Collaborate with different levels of management and contribute to continuous process improvement initiatives.
Support the delivery of excellent customer service while maintaining high standards of quality, integrity and professionalism.
Prioritise multiple operational requirements and ensure effective execution in a fast-paced environment
What you bring:
A university degree in any field; a quality-related background would be considered an advantage.
3 to 6 years of experience in customer service, service operations or technical support environments.
German speaker at least C1
Previous experience in team coordination, people leadership or performance management.
Proven ability to build effective teams and support employee development.
Strong coaching, mentoring and talent-development capabilities.
Experience identifying training needs and supporting learning initiatives.
Excellent written and verbal communication skills in English.
Clear and professional communication, including the ability to interact effectively with different management levels.
Strong organisational, prioritisation and multitasking skills.
A structured, detail-oriented approach to problem-solving.
Strong conflict-management skills.
Familiarity with project management principles.
General understanding of business process improvement methodologies.
Understanding of operational policies and procedures.
Experience delivering training in a classroom or structured learning environment would be an advantage.
A high level of personal and professional integrity
Cognizant Romania Employee Benefits:
Flexible Work Schedule – Outside of core working hours, you have the flexibility to arrange your schedule in a way that best suits your personal and professional needs.
Annual Leave – Enjoy 26 vacation days each year to relax, recharge, travel, and spend quality time with family and friends.
Learning & Development – Access a wide range of training programs, workshops, certifications, and continuous learning opportunities to support your professional growth.
Private Medical Insurance – Comprehensive healthcare coverage for your wellbeing and peace of mind.
Employee Assistance Program (EAP) – Confidential professional support services to help you navigate personal, emotional, financial, legal, or work-related challenges.
Meal Tickets – Monthly meal allowance provided through meal vouchers.
Referral Bonus Program – Help us grow our team and be rewarded for successful referrals.
Life Insurance – Additional protection and financial security
Banking Benefits – Preferential banking services and financial products through our partner institutions.
Bookster Library – Access thousands of books, audiobooks, and learning resources to support both personal and professional development.
CogRO105
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
