Cognizant Romania is home to 2400+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).
Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.
About the role:
We are looking for an experienced Team Lead – Legal Content Operations to lead, coach and support a team responsible for reviewing and processing online content in line with applicable policies and legal requirements.
The project focuses on notice-and-takedown activities related to potentially unlawful online content, including copyright infringement. The team assesses requests and determines whether content should be blocked, removed, restricted or reinstated based on established procedures.
In this role, you will be responsible for developing a high-performing team, supporting day-to-day operations and ensuring consistent delivery against quality, productivity and turnaround-time expectations
Your responsibilities:
Lead, motivate and coach team members to support individual development and team performance.
Set clear expectations and monitor performance against agreed operational targets.
Conduct regular one-to-one and team coaching sessions.
Identify development and training needs and support the delivery of relevant learning programmes.
Create an effective, collaborative and performance-oriented team environment.
Support the team in managing complex cases, operational challenges and escalations.
Ensure that internal procedures, client requirements and quality standards are consistently followed.
Adapt team priorities and ways of working when workflows, policies or business requirements change.
Manage conflicts constructively and support the resolution of employee-related issues.
Communicate operational updates, risks and performance-related information clearly to relevant stakeholders.
Collaborate with different levels of management and contribute to continuous process improvement initiatives.
Support the delivery of excellent customer service while maintaining high standards of quality, integrity and professionalism.
Prioritise multiple operational requirements and ensure effective execution in a fast-paced environment
What you bring:
A university degree in any field; a quality-related background would be considered an advantage.
3 to 6 years of experience in customer service, service operations or technical support environments.
German speaker at least C1
Previous experience in team coordination, people leadership or performance management.
Proven ability to build effective teams and support employee development.
Strong coaching, mentoring and talent-development capabilities.
Experience identifying training needs and supporting learning initiatives.
Excellent written and verbal communication skills in English.
Clear and professional communication, including the ability to interact effectively with different management levels.
Strong organisational, prioritisation and multitasking skills.
A structured, detail-oriented approach to problem-solving.
Strong conflict-management skills.
Familiarity with project management principles.
General understanding of business process improvement methodologies.
Understanding of operational policies and procedures.
Experience delivering training in a classroom or structured learning environment would be an advantage.
A high level of personal and professional integrity
Cognizant Romania Employee Benefits:
Flexible Work Schedule – Outside of core working hours, you have the flexibility to arrange your schedule in a way that best suits your personal and professional needs.
Annual Leave – Enjoy 26 vacation days each year to relax, recharge, travel, and spend quality time with family and friends.
Learning & Development – Access a wide range of training programs, workshops, certifications, and continuous learning opportunities to support your professional growth.
Private Medical Insurance – Comprehensive healthcare coverage for your wellbeing and peace of mind.
Employee Assistance Program (EAP) – Confidential professional support services to help you navigate personal, emotional, financial, legal, or work-related challenges.
Meal Tickets – Monthly meal allowance provided through meal vouchers.
Referral Bonus Program – Help us grow our team and be rewarded for successful referrals.
Life Insurance – Additional protection and financial security
Banking Benefits – Preferential banking services and financial products through our partner institutions.
Bookster Library – Access thousands of books, audiobooks, and learning resources to support both personal and professional development.
CogRO105
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
