Service Line Specialist – BPaaS Healthcare
Work Model: Hybrid – US (Any location) and are comfortable with up to 50% travel.
Level: Sr. Director
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, redefining clients' business, operating and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
About the role:
The Service Line Specialist for the BPaaS Healthcare Portfolio plays a critical role in supporting account management, driving sales, and expanding market presence within the BPaaS and health tech services landscape. This individual will serve as a strategic partner to internal teams and clients, helping to position and grow Cognizant’s BPaaS offerings in the healthcare industry.
The ideal candidate will have a strong, visible presence in the healthcare sector and will act as a key representative of Cognizant, championing our service capabilities and thought leadership across the BPaaS healthcare ecosystem.
Key Responsibilities:
· Subject Matter Expert of US Healthcare Industry (BPaaS)
· Able to have the ability to farm small to large customer engagements and help grow the accounts across US BPaaS Healthcare Markets with expanding current services or new offerings. Engage in negotiations and contracting to secure favorable deals with reasonable terms and agreements·
· Drive and help generate leads through various channels and executive connects to expand the client base across US BPaaS healthcare markets. Responsible to lead and manage end-to-end sales pursuit (RFP’s), manage client relationships while collaborating with the broader org (solutions and leaders) to bring forth the best of the solution to meet customer needs
· Responsible for Revenue generation and profitability for healthcare portfolio
· Pivot to Digital First strategy, by pushing forward digital solutions and services to our clients.
· Take the lead in understanding the critical areas of client’s business and offering them consultation and advisory on the back of bespoke solutions.
· Maintain positive working relationships with existing and new clients with a constant focus on premier customer service in a growth-oriented environment.
· Support Business Development teams in new customer acquisitions by providing operational expertise needed to win new clients.
· Participate in new business opportunities by giving inputs at pre or post sale, client meeting/presentations etc.
· Ability to sell transformation and value proposition to clients and experience in selling across different service lines and understanding industry offerings
Required Skills and Qualifications:
· Lead client relationships, responsible for the opportunity management process: Prospect-Evaluate-Propose-Close
· Collaborate with all delivery team members involved to ensure the right solutions and proactive prospecting.
· Sales planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
· Build CXO relationships.
· Prior experience creating proactive and closing large deals a must.
- Experience in global, fast paced, healthcare BPaaS domain, Consistent record of client management, case studies with target growth and ability to resolve issues. Experience in solutioning and leading complex deals with transformation and building a savings profile
· Engage in negotiations and contracting to secure favorable deals with reasonable terms and agreements
· 15+ years of validated experience, with strong sales/relationship management/account management experience
· Bachelor’s degree from an accredited university
Preferred Capabilities/Skills
- Leadership experience: Strong organizational and leadership skills in developing a robust delivery function and setting a positive example; proficient in budgeting and being responsible for business operations
- Industry knowledge: Domain Authority of US Healthcare industry (BPaaS)
- Financial Foresight: Adhere to budgets, drive revenue targets. Make sound investment decisions based on data to increase value
- Commercial knowledge: Ability to analyze sales opportunities and help qualify leads and opportunities.
- Relationship Management: Skilled in maintaining relationships with Clients, internal stakeholders and within Business Unit. Ability to communicate across stakeholders to align strategic plan & direction. Identify new opportunities in existing relationships
Top Reasons to Join Our Team:
· Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commissions plan. Further incentives include award programs, club trips, and excellent benefits package.
· Wide exposure to industry, product and functional best practices; as well as world-class teams supporting your sales pursuits.
· Supportive management team that rewards initiative & success.
· Exciting, industry leading practice where you can truly build a long-term career.
· Congenial, collaborative, and success-oriented culture; the opportunity to work with and learn from a diverse, highly experienced team of business professionals.
· Tremendous opportunities for growth with a real career path promoting career advancement.
The annual base salary for this position is between $240,000 - $260,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
A Good Fit for the Cognizant Culture:
A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
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