Job Summary
We are seeking an experienced Platform Dev Workflows with 8 to 14 years of expertise in ServiceNow ITSM with any modules ITOM , CMDB, CSM, SecOps, TPRM, ITBM, GRC, SPM, ServiceNow AI, FSM, ITAM, HAM pro, SAM pro, IRM, Agentic AI and Claude. The ideal candidate will be proficient in ITIL V3 and V4 and will work in a hybrid model with day shifts. This role requires a native English speaker who can effectively communicate and collaborate within our team to enhance our service delivery processes.
Responsibilities
Experience in ITIL Process consulting or implementation. ServiceNow Implementation Specialists in ITSM HRSD & Admin certification. Lead and own ServiceNow technical deliveries as well overall platform and team governance. Guide mentor and train team members Create value added and accelerators on ServiceNow Define and implement differentiators for ServiceNow development and support projects Experience on following ServiceNow modules Incident Management Problem Management Change Management Service Level Management CMDB Knowledge Management Asset Management HRSD Portal. Experience on Java scripting. Excellent understanding of ITIL processes. Ability to define and implement best practices. Experience in creating and modifying workflows. Experience in design development and deployment in ServiceNow. Experience in documentation and review activities. Experience in complex data migration. Experience in conducting training on ServiceNow. Excellent experience in complex ServiceNow integrations. Experience in creating custom applications. Excellent experience in creating customer reports and dashboards. Experience in conducting and document due diligence for customer tools process and projects. Experience in ServiceNow foundation data management and data modelling. Experience in Java and related web technologies is preferred. Managing all phases of the SDLC lifecycle and best practices which includes Requirement Gathering Design Testing and Deployment. Closely work with The Customer ServiceNow Program Manager to understand the requirements and prepare the effort. Document technical specifications for each of the phases engage with The Customer ServiceNow Program Manager for review and sign off. Perform technical analysis on requirements identified during the requirement gathering process to present an optimized solution Lead the transition & roll out of ServiceNow application support. Manage day-to-day ServiceNow platform issues incident problems service request and change queue management SecOps. Responsible for stakeholder management roadmap & development plan solutions upgrade testing documentation updates user training. Demonstrations of ServiceNow functionality and Capabilities. Conducting weekly operations Service review meetings & attend CAB meetings to review discuss Change Requests. Develop ticket escalation processes and incident handling processes to ensure free flowing escalation and information happens within the organization. Maintain and support operational functions and documented policies and procedures Scheduled job maintenance report administration. Monitoring applications and integrations. Proactive problem management. Develop appropriate prevention and improvement initiatives. License monitoring and reporting. Creation of script-based assignment and approval rules. Creation of Business Rule UI Action by using Glide script. Creation of Glide Record object. Creation of custom related list. Creation of Access Control List with the help of Scripting. Creation of Script based UI Policy and Client Script. Glide Ajax Glide Form (gform) Glide User (guser) Glide Record Glide System Glide Element Glide Aggregate. Querying the table by using Glide Record. Referencing Glide List. Debugging script. Creating and customizing UI and pages using Jelly. Working with complex Log Files. Render forms lists UI Pages and many other things in Servicenow.com with the help of Jelly. Design of Macros and Formatters. User Administration. Web Service Integration. User Interface Level Integration. MID Server Integration. Integration with tools applications and systems. Mobility and related integration. AngularJS Node.js and Bootstrap. Use of Import Sets for data loading from external file or databases to the service now.
Certifications Required
Certified ServiceNow System Administrator ITIL V4 Foundation Excellent communication interpersonal skills Good written language documentation skills Team Manager and Customer Stakeholder MGMT.
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
