Designation: Process Executive / Senior Process Executive
Location: Kuala Lumpur
Reporting Manager: TL/ TM
Project Focus:
Notice and takedown is a process operated by online hosts in response to court orders or allegations that content is illegal. It is widely operated in relation to copyright infringement, as well as for libel and other illegal content online. This project supports removal of content on Clients portal that may violate the online law governed by DMCA.
The Project Objective
To remove content from client portal that may violate the Law.
To comply with The Digital Millennium Copyright Act (DMCA) policy that governs the internet policy on copyright infringement.
If there is content on client portal that may violate the law and is informed by any user, our team carefully reviews the material and considers blocking, removing or restricting access to it. 2 kind of activity done is:
(i) A takedown-notice procedure for copyright holders to request that content be removed; and
(ii) A counter-notice procedure for users to get content re-enabled when content is taken down by mistake.
Competency Required
Candidates with similar educational background or minimum 2 to 3+ years of experience working in any MNC
Ability to work both as part of a team as well as independently
Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
Proven ability to deliver the highest quality results while paying strict attention to details.
Ability to work in a fast paced environment with high volume and complex demands.
Have a strong desire to learn continually as the work is dynamic and keep changing from time to time.
Should be comfortable and understand that this work will be requiring review of internet content that may be deemed inappropriate and/or contain explicit material.
Work on relevant bugs as applicable & coordinate with client to close on TAT
Willing to work in 24x7 environment
Should be comfortable working with explicit & sensitive content
Skills Required
●Excellent communication skills in Mandarin/ native Vietnamese Language & English
●Attention to detail
●Keen observation skills
●Excellent time management skills
●Strong organizational skills
●Client facing & customer-focused approach.
Job Description
●To work on various queues and complete the assigned tickets on a daily basis within the TAT.
●Understanding Client’s Internal Copyright Policies and Process.
●Raise bugs as applicable through the ticket life cycle
●Carefully assess, review and evaluate the legal complaints, in order to stimulate whether the allegedly violating copyright content must be considered blocking, removing or restricting access to; as a legal approach to act in accordance with notices of copyright breach.
●Ascertain proper due-diligence and compliance adherence of the legal complaints received for the copyright takedown, legal and Non-legal counter- notices, and Circumvention processes.
●Investigate and examine the copyright removal requests submitted by the copyright owner and the reporting organizations for the appropriate client products to determine the applicability of DMCA
●As a counter-process to copyright take-down notices, the legal and non-legal counter-notices are carefully distinguished and processed accordingly. A detailed validation and examination is followed in order to identify the copyrighted work to decide the restoration of the reported content.
●Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals and government officials- intimating, updating and following up on the legal and compliance procedures.
●To work on the tool and come with innovation ideas
●Flexible to adjust with the timing according to the need of the client
●Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
●Maintain a high degree of confidentiality while meeting strict deadlines
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
