Job Summary
IPosition Summary
Individuals in this role are responsible for review of first level processing completed as well as processing complex loans ordersrequests and claims across the loan servicing life cycle They are expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity They also work on proactive identification of issues and assist the team in resolving the same
Should have knowledge of mortgage lif
Responsibilities
IPosition Summary
Individuals in this role are responsible for review of first level processing completed as well as processing complex loans ordersrequests and claims across the loan servicing life cycle They are expected to accurately and optimally process items in accordance with laid down procedures and maintain requisite standards of quality and productivity They also work on proactive identification of issues and assist the team in resolving the same
Should have knowledge of mortgage life cycle and comprehend various documents like mortgage deed Title FCL BK etc Knowledge of Escrow analysis and Property tax accounting Knowledge of accounting with ability to reconcile Corporate and Escrow expenses
IIKey Result Areas
Processing loansordersrequests or claims as assigned by team lead
Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT
Document and review all process changes to improve process quality of the team
Completion of all mandatory assessment certifications as applicable to the supported business
Maintain knowledge management database
Achieve the required Learning Health Score
IIITypical Responsibilities
Business Customer
Liaise with internal external clients
Seek for approvals from internal stake holders wherever required
ProjectProcess
Will be the first point of contact for minor issues or questions
Acquire a strong understanding of the process and actively assist in providing floor support to the team to answer any queries issues or concerns
Knowledge on Property Tax Accounting Escrow analysis setup cancellations reinstatements and payments
5 BPS Horizontals Service Delivery Track
Knowledge of new loan set up flood determination Mortgage Insurance tax Investor accounting and reporting document indexing imaging and retrieval
Perform data researching and analysis
Support the Team Leader in knowledge management by performing activities like root cause analysis on the errors made by the team members
Participate on the review calls with the process owners while playing the role of an individual independent contributor
Ensure all queues are cleared within the specified timelines
Identify process gaps proactively and in generating process improvement ideas on productivity accuracy and consistency index turnaround time
Perform functional responsibility of the process in the absence of TL
Change Management Update SOPs whenever procedures are changed Communicate to the Team Lead about any such changes noticed
Perform four quality checksaudits in the process and ensure error free processing
Perform investigation of all loan servicing processes appearing in the inventory report as per the various criteria of prioritization
Ensure adherence to meeting all SLA Client metrics Target
Track and Highlight aging volumes and inventory issue to Team LeadManager on time
Thorough understanding of compliance and regulatory requirements specific to the processdomain
Get certified on initial domain related certifications if any
Administer all required certifications Ensure 100 compliance to all certification requirements
Performance delivery upto 60 of the time on daily Production Meet the daily production number
Ensure the team quality scores meetexceed the SLA requirements Error analysis for respective teams aligned
People Team
Complete mandatory training for self as identified in the training plan for the project
Align individual goals with team objectives work cohesively with the team
Contribute to and participate proactively in knowledge sharing sessions
Act as a buddy and mentor for New Hires
Conduct refresher training for existing associates
Knowledge Management Provide training to new joiners in the team and Conduct weekly assessment to gauge the process gap
Conduct peer reviews
Perform functional responsibility of the process in the absence of TL
Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals
Report to the manager on performance status and any escalations
Actively participate and contribute to team initiatives regular team meetings presenting of thoughts Ideas etc
Floor Support Responsible for supporting the team on process queries require artifacts Handle escalation query email
Documented feedback to team members Responsible for providing objective feedback and follow through of the same Require artifacts for the same
IVDegree of IndependenceSupervision required
Performs complex duties independently according to established guidelines Refers to supervisor typically for specific interventions exceptions
Task is reviewed closely on completion
Takes decision on critical loan submission and would be the 1st level point of contact for any process related queries
Kaizen Automation Knowledge Management
6 BPS Horizontals Service Delivery Track
VTeam Management Responsibilities NA
VIQualification
Education Graduate MBA
Minimum Experience required 24 years
BPO Transaction Data
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
