Required language: Business level at both Japanese and English
Work location: 100% onsite (3 min away from Hanzomon station)
Week off: Saturday, Sunday & follow Japan public holidays
Job content
1. Job summary
Work closely with our Service Lead to deliver the managed service, bringing together the efficient delivery of service while driving innovations and value add for our customer.
Work closely with the IT Operations , Laboratory Operations and Quality staff to support, enhance, and maintain
laboratory device ecosystems and LIMS platforms. This role brings together hands-on instrument expertise, digital lab transformation, and strong data integrity practices to ensure reliable, compliant, and future-ready laboratory operations.
You will contribute to standardization, integration, and automation initiatives across QC and R&D labs, helping the
customer move toward a fully digital, connected laboratory environment.
2. Job responsibilities
Laboratory Instrument Support
• Daily troubleshooting and support for analytical instruments (HPLCs, UPLCs, GC, balances, pH meters, dissolution
systems, endotoxin readers, etc.)
• Investigation and resolution of device errors, communication failures, and data acquisition issues.
• Firmware upgrades, instrument health checks, and performance validation support.
LIMS / Lab System Administration
• Configure, maintain, and administer Laboratory Information Management Systems (e.g., LabWare LIMS, SampleManager, MODA, LabVantage).
• Manage LIMS master data, workflows, specifications, user roles, and integration parameters.
• Troubleshoot LIMS incidents and coordinate resolution with vendor or internal IT teams.
Integration of Laboratory Devices with LIMS / LES / CDS
• Support integration of instruments via CDS systems (Chromeleon, Empower), middleware, or direct LIMS/LES
connections.
• Ensure reliable communication between lab equipment, acquisition servers, and LIMS/ELN platforms.
• Identify opportunities to automate data flows and reduce manual data entry.
Lab Digitalization & Technology Improvements
• Participate in lab digitalization initiatives (e.g., paperless lab, e-logbooks, e-notebooks, automated data capture).
• Perform assessments of current instrument landscape and propose modernization strategies.
• Drive continuous improvement and value-add innovations for lab users. Participate/Contribute to systems availability
solution, business continuity procedures, disaster recovery exercises and associated evidence collection
Compliance & Data Integrity
• Ensure all laboratory systems operate in compliance with GxP, ALCOA+, and 21 CFR Part 11 requirements.
• Support audits (internal/external) by providing documentation, system evidence, and validation records.
• Maintain audit-ready configurations and support periodic reviews.
Documentation, Validation & SDLC Activities
• Create/update SDLC documentation (URS, FS, DS, HDS, SDS, IQ/OQ/PQ, validation plans, test scripts).
• Support qualification of new and existing instruments, software upgrades, and LIMS enhancements.
• Document configuration changes, risk assessments, and traceability matrices.
Change & Incident Management
• Initiate, manage, and implement approved changes following site processes.
• Support incident logging, troubleshooting, root cause identification, and preventive actions.
User Support & Training
• Provide daily user support for lab informatics platforms.
• Train laboratory staff on system functionality, best practices, and troubleshooting steps.
• Participate in the on-call rota when required.
Coordination & Reporting
• Collaborate with local and remote support teams, system vendors, and lab personnel.
• Provide weekly/monthly status reporting on supported systems, incidents, and performance metrics.
3. Essential skills
• Strong experience supporting laboratory instruments in a GxP laboratory environment.
• Hands on knowledge of analytical devices and their associated acquisition software.
• Strong experience with LIMS platforms (LabWare, SampleManager, LabVantage, etc.).
• Understanding of ELN, LES, CDS, and instrument to system data flows.
• Support audits (internal/external) by providing documentation, system evidence, and validation records.
• Knowledge of IT/OT infrastructure relevant to laboratory systems (networks, servers, Windows OS, virtual machines).
• Support audits (internal/external) by providing documentation, system evidence, and validation records.
• Solid understanding of cybersecurity, backup/restore, and disaster recovery for lab systems.
• Database creation and administration (SQL) for LIMS installation, setup, configuration and troubleshooting.
4. Nice to have
• Experience with laboratory automation, robotics, or integrated digital workflows.
• Experience with cloud hosted or SaaS laboratory platforms.
• Scripting or automation experience (Python, PowerShell) for data and workflow automation.
• Knowledge of scientific data standards (e.g., AnIML, Allotrope).
5. Qualifications
Bachelor's Degree in Life Sciences, Chemistry, Engineering, IT, or related field—or equivalent professional experience
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
