Client Relationship Manager (CRM) for Retail, Consumer Goods, Travel & Hospitality (RCGTH)
Level: Associate Director
Location: Miami, Florida, United States
Candidates must reside in Miami, FL or be willing to relocate.
Work Model: Onsite / Client-facing
About the Role
Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high‑visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day‑to‑day operations, drive account growth, and ensure delivery excellence.
You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth‑oriented mindset.
Responsibilities
- Build and maintain trusted relationships with key client stakeholders
- Develop a deep understanding of client environments, priorities, and challenges
- Partner with clients to define business problems and co‑create innovative solutions
- Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
- Monitor industry trends relevant to client businesses and introduce forward‑looking ideas
- Serve as the primary day‑to‑day point of contact for assigned clients
- Own backlog growth, including renewals and extensions of existing engagements
- Lead onsite project teams and ensure alignment with client expectations and objectives
Success Measures
- Revenue growth and margin performance
- Client satisfaction and retention
- Employee engagement and retention
- Renewal win rates and overall account profitability
Required Qualifications
- Minimum 15 years of experience in a client‑facing role within a consulting firm or IT professional services / outsourcing environment
- Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
- Bachelor’s degree (or equivalent)
- Strong leadership, communication, and stakeholder management skills
Desired Industry Experience
- Demonstrated industry experience in Travel & Hospitality is strongly desired, including exposure to one or more of the following:
- Cruise lines, airlines, hotels, resorts, or travel services organizations
- Customer-facing, high-availability, or safety‑critical operational environments
- Experience applying industry knowledge to improve service delivery, operational reliability, customer experience, and compliance.
- Exposure to crew management systems, workforce scheduling, or operations platforms within Travel & Hospitality is a plus.
Preferred Qualifications
- Master’s degree or MBA
- Background in project‑based environments and application development
- Demonstrated success in new business development and account expansion
- Ability to manage multiple complex initiatives in a fast‑paced environment
- Strong problem‑solving skills with the ability to develop strategic, enterprise‑level solutions
- Comfort working across diverse industries and with both technical and non‑technical audiences
Salary and Other Compensation
The annual base salary for this position is $160,000 - $175,000 USD.
This position is also eligible for additional discretionary performance‑based compensation, subject to the terms of the applicable plan and individual performance.
The salary range provided is a good faith estimate of the base pay for this role and is determined based on factors such as relevant experience, skills, education, geographic location, and business needs at the time of hire.
Benefits
Cognizant offers a competitive and comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, paid holidays, and a range of wellbeing, learning, and professional development programs.
Equal Opportunity Statement
Cognizant is an equal opportunity employer. We are committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive.
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
