Customer service representative

1. Job Title : SPE-Ins Claims 2. Job Summary : Serve as a specialist in insurance claims for a global enterprise handling complex inquiries and resolutions across property and casualty products while delivering consistent and empathetic customer service. Apply domain expertise and structured problem solving to ensure timely accurate and compliant claims processing in a hybrid work model with rotational shifts and no travel requirements. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Domain Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : -Handle end to end insurance claims inquiries by gathering detailed information validating policy data and documenting every interaction accurately to support timely and fair claim outcomes -Process claims for diverse lines of business by applying domain guidelines and standard operating procedures to minimize errors and ensure consistent customer experience -Respond promptly to customer questions through voice or digital channels by clarifying coverage details and explaining next steps in simple language that builds trust and confidence -Coordinate with internal operations and underwriting teams by sharing precise claim insights to support faster assessments and reduce repeated customer follow ups -Monitor claim progress regularly by tracking status in internal systems and proactively updating customers to reduce anxiety and prevent escalations -Adhere strictly to regulatory compliance requirements and internal quality standards by following documented workflows that safeguard customer data and company reputation -Analyze recurring claim patterns by reviewing case histories and feedback to identify process gaps and recommend achievable improvements to supervisors -Leverage customer service techniques such as active listening and clear summarization to de escalate complex situations and maintain high satisfaction scores -Utilize hybrid working tools and collaboration platforms to stay aligned with team members during rotational shifts and maintain consistent service coverage -Use performance dashboards and reports to track personal productivity quality metrics and turnaround times and adjust work habits to achieve or exceed team targets -Contribute to knowledge base updates by documenting new scenarios approved resolutions and clarifications that help colleagues handle similar claims more efficiently -Support training of new team members informally by sharing practical tips on handling claims systems and customer conversations that meet both empathy and accuracy expectations -Engage in continuous learning on property and casualty insurance topics by attending internal sessions and self paced courses to deepen domain expertise and handle complex cases more independently -Qualifications -Demonstrate two to four years of hands on experience in insurance claims or closely related domain roles with consistent exposure to customer facing situations -Exhibit strong customer service abilities by managing high volume interactions resolving concerns with patience and maintaining professional communication across rotational shifts in a hybrid model -Apply solid domain understanding of insurance concepts such as coverage deductibles limits and exclusions to interpret policy information accurately for each claim -Show familiarity with property and casualty insurance processes including claim intake validation investigation coordination and settlement communication as a valuable added strength -Operate comfortably within multiple claims and customer relationship systems by entering data accurately navigating workflows quickly and following documented procedures without deviation -Communicate fluently in spoken and written form by tailoring messaging to customers peers and supervisors in a clear and respectful manner that supports efficient issue resolution -Adapt effectively to rotational shift patterns and hybrid work expectations by organizing work managing energy levels and maintaining reliable attendance to support global service coverage -Exhibit problem solving capability by breaking down claim issues into clear steps evaluating available information and selecting solutions that balance customer needs and company policies 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include customer service training certification or insurance foundation certificate such as property and casualty fundamentals.