Job Summary
This hybrid policy servicing role supports changes and endorsements for insurance policies within a global organization focusing on accuracy timeliness and compliance in a night shift schedule. The professional uses MS Office to process requests maintain records and communicate clearly in English contributing to efficient service customer satisfaction and sustainable business growth.
Responsibilities
- Process policy change and endorsement requests by reviewing submitted documentation and recording all updates in a structured and timely manner using MS Office tools
- Validate customer and policy data for each endorsement to ensure accuracy and reduce downstream errors that may impact billing and coverage outcomes
- Coordinate with internal operations and customer service teams through email and collaboration platforms to clarify incomplete information and support smooth case resolution
- Document each servicing activity in trackers and logs using spreadsheets and word processing applications to maintain complete digital records for audit readiness
- Review existing policy terms and conditions before applying requested changes to confirm that updates remain aligned with current guidelines and regulatory expectations
- Respond to queries related to changes and endorsements in clear and professional English language to help stakeholders understand policy impacts and options
- Analyze recurring issues observed in change and endorsement requests to highlight process gaps and suggest practical improvements that enhance operational efficiency
- Prioritize assigned cases based on service level timelines and business criticality to ensure that time sensitive requests are completed on schedule during night shift operations
- Use templates and standardized formats in MS Office to generate confirmation documents and internal notes that support consistent communication quality across cases
- Monitor daily work queues and dashboards to track case volumes and progress while escalating any potential delays or system issues to supervisors or support teams
- Adhere to internal policy servicing procedures and data protection norms to safeguard confidential information and maintain the integrity of customer records
- Collaborate with peers in the hybrid work environment by sharing status updates and best practices that enhance team performance and continuity across locations
- Contribute to the company mission by delivering reliable policy servicing that supports customer trust and enables broader societal protection through accessible insurance coverage
Qualifications
- possess foundational experience using MS Office applications such as spreadsheets presentations and word processing to manage policy data and prepare servicing documents
- demonstrate basic exposure to policy changes and endorsements processes within insurance or financial services environments with a focus on accurate transaction handling
- display strong written and spoken English communication abilities that support clear documentation email correspondence and phone conversations when required
- show attention to detail in reviewing policy data endorsements forms and supporting evidence to minimize errors that could affect customer outcomes or compliance
- exhibit willingness to work in night shifts and hybrid work models while maintaining productivity accountability and consistent service quality
- apply logical thinking and problem solving skills to interpret endorsement instructions reconcile discrepancies and follow up with stakeholders to close gaps
- embrace continuous learning about policy products endorsement rules and system changes to remain current and effective in day to day servicing activities
- maintain a customer centric mindset that values empathy accuracy and timeliness so that policy changes are processed in a way that supports long term relationships
Certifications Required
Any basic certification in MS Office or equivalent productivity tools for example a recognized course in spreadsheets or office applications is preferred
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
