Team Lead
About the role
As a Team Lead, you will make an impact by leading a high-performing team, driving revenue growth and ensuring exceptional service delivery through coaching, motivation and operational excellence. You will be a valued member of the Media Sales Support team and work collaboratively with your manager and key stakeholders.
In this role, you will:
- Provide mentorship, guidance and career development to team members while fostering a culture of engagement, collaboration and accountability.
- Develop and execute strategic plans to achieve and exceed sales and revenue targets while encouraging innovative sales approaches and identifying opportunities to scale programs.
- Manage day-to-day team operations, ensuring adherence to service level agreements (SLAs) and performance metrics while driving continuous process improvements.
- Monitor key performance indicators, including Engagement Score, Adoption and Pitch Rate, using data-driven insights to improve team performance and productivity.
- Analyze performance data to identify trends, determine root causes and deliver actionable recommendations to stakeholders through meaningful reporting and business reviews.
- Serve as a key liaison between the team, clients and internal stakeholders, driving alignment on business goals and best practices.
- Lead the team in building strong client relationships that support engagement, retention and long-term business success.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring five days a week in a client or Cognizant office in São Paulo, SP.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Proven experience leading teams and delivering results in a fast-paced environment while maintaining a productive and positive team culture.
- Strong adaptability and problem-solving skills with the ability to align with leadership expectations and business objectives while navigating complex challenges.
- Excellent communication and interpersonal skills with the ability to mentor team members and provide effective coaching and constructive feedback.
- Strong proficiency in Google Sheets and Google Slides for data analysis, reporting and presentations.
- Advanced English proficiency and full professional fluency in Portuguese.
These will help you stand out
- Digital Marketing certification.
- Experience or knowledge of Google Ads.
- Strong strategic and analytical skills with the ability to translate complex data into actionable insights and compelling business narratives.
- Experience mentoring and developing team members, with a focus on long-term career growth and performance improvement.
- Ability to thrive in a dynamic, high-pressure environment and quickly adapt strategies to changing business needs.
- Previous experience in sales or account management.
- A track record of maintaining a positive, motivating and high-performing team environment.
Please upload your resume in English.
We're excited to meet people who share our mission and can make an impact in a variety of ways.
Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
