About the role
As a Field Service Engineer, you will make an impact by supporting office and factory operations, helping ensure end-user devices, shop floor technology, printers, scanners, and conference room systems remain reliable and efficient. This role blends hands-on onsite support with incident resolution, device deployments, endpoint troubleshooting, and continuous improvement to help reduce downtime and support a strong user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide hands-on onsite support across office and factory environments for laptops, desktops, rugged factory laptops, printers, handheld scanners, conference room audio-visual devices, and related field services equipment.
• Support break/fix activities, hardware deployments, device replacements, escalations, and day-to-day onsite IT requests while helping maintain service continuity.
• Review, prioritize, update, and assign incidents and service requests through ITSM tools while supporting timely resolution and SLA expectations.
• Troubleshoot Windows 11, laptop and desktop hardware, printer issues, basic network connectivity, Wi-Fi, telephony, and audio-visual devices.
• Use tools such as SCCM, IT Shop, and Nexthink to support endpoint visibility, software support, device diagnostics, and issue resolution.
• Support incident management activities, contribute to root cause analysis for major or recurring incidents, and help identify opportunities to prevent repeat issues.
• Create and update SOPs, runbooks, and knowledge articles to improve support consistency, documentation, and knowledge sharing.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Fort Mill, SC.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• 2+ years of experience in onsite desktop support, field services, or end-user computing.
• Experience supporting office, factory, warehouse, manufacturing, or shop floor environments.
• Strong Windows 11 support experience, including laptop and desktop troubleshooting, hardware diagnostics, break/fix support, device replacements, and deployment support.
• Experience supporting printers, including HP and Lexmark devices, as well as rugged laptops, handheld scanners, or similar operational technology devices.
• Experience troubleshooting conference room audio-visual devices, Cisco video conferencing equipment, telephony, basic networking, and Wi-Fi connectivity issues.
• Experience working with ITSM tools and following incident, request, escalation, and service resolution processes.
• Exposure to endpoint support tools such as SCCM, IT Shop, or Nexthink.
• Strong communication skills with the ability to support technical and non-technical users in a fast-paced onsite environment.
These will help you stand out:
• Experience supporting factory, shop floor, warehouse, or production environments where device uptime is important.
• Experience creating or updating SOPs, runbooks, knowledge articles, or support documentation.
• Experience contributing to root cause analysis, recurring issue prevention, or service improvement activities.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
