TL-Enrollment & Billing

Job Summary

Serve as an experienced enrollment and billing team professional managing complex benefits open enrollment activities in a hybrid work model during night shifts. Coordinate payer and provider requirements safeguard HIPAA compliance and support accurate member data premium calculations and billing accuracy to improve client satisfaction and operational efficiency.

Responsibilities

• Manage end to end benefits open enrollment processing to ensure accurate capture of member elections and timely updates in enrollment systems for payer and provider stakeholders
• Coordinate enrollment data validation and reconciliation activities so that member coverage records premium calculations and group level details remain consistent across internal and external systems
• Monitor daily and nightly enrollment and billing transaction queues to identify exceptions investigate root causes and drive prompt resolution that protects member coverage continuity
• Document and maintain standard operating procedures for enrollment and billing workflows so that process consistency quality and audit readiness are continuously improved
• Collaborate with payer and provider operations teams to interpret benefit plan designs eligibility rules and product changes and translate them into precise enrollment and billing configurations
• Apply HIPAA regulations in daily work by safeguarding protected health information following secure handling procedures and escalating potential privacy incidents for review
• Analyze enrollment and billing metrics such as turnaround time accuracy and exception volume to identify improvement opportunities that enhance service quality and reduce rework
• Support configuration of enrollment rules billing cycles and rate structures in relevant tools to ensure that premium calculations and invoices align with payer and provider contracts
• Communicate clearly with internal stakeholders through concise written updates and structured night shift handoffs that maintain continuity across hybrid team members
• Respond to complex inquiries from client facing teams regarding member enrollment status coverage changes and billing discrepancies with clear explanations and corrective actions
• Contribute to testing activities for system enhancements regulatory changes or new benefit programs by validating enrollment and billing scenarios against expected outcomes
• Guide new team members on core enrollment and billing concepts HIPAA compliant practices and domain nuances for payer and provider operations without acting in a formal leadership capacity
• Align daily enrollment and billing decisions with company goals by reducing billing errors protecting member data privacy and supporting affordable and reliable access to care

Qualifications

• Possess four to five years of hands on experience in benefits open enrollment processing including eligibility updates event handling and member level changes in health insurance contexts
• Demonstrate deep practical knowledge of HIPAA privacy and security requirements as applied to enrollment billing and information exchange between payer and provider organizations
• Bring strong domain exposure to payer operations including benefit structures premium rating concepts claims impact from enrollment accuracy and group account relationships
• Show working experience with provider networks and rosters including how enrollment choices influence provider participation member assignment and billing flows
• Exhibit the ability to interpret plan documents benefit summaries and enrollment rules and convert them into accurate operational steps and system configurations
• Display advanced proficiency with spreadsheets and enrollment tools to analyze files perform reconciliations and track exceptions with strong attention to detail
• Demonstrate readiness to work in a hybrid environment on consistent night shifts while maintaining productivity quality and effective collaboration with distributed teams

À propos de Cognizant 
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant. 

Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.

Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français. 

Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.

Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.