As an AWS Amazon Connect Developer, you will make an impact by building and optimizing cloud-native contact center solutions that deliver intelligent, scalable, and automated customer experiences. You will be a valued member of the Cloud Engineering team and work collaboratively with stakeholders across engineering, operations, and business units to design and implement innovative contact center capabilities.
In this role, you will:
• Design and deploy complex contact flows, custom routing profiles, and agent hierarchies within Amazon Connect to support scalable and resilient customer engagement architectures.
• Build backend microservices and APIs using AWS Lambda (Node.js/Python), API Gateway, and DynamoDB to manage data and power seamless contact center operations.
• Implement conversational AI solutions, including chatbots via Amazon Lex and text-to-speech capabilities with Amazon Polly, to drive intelligent and automated customer interactions.
• Integrate the contact center platform with CRM systems such as Salesforce and Zendesk, as well as workforce management tools, to enable a unified customer service ecosystem.
• Manage infrastructure deployment using Terraform or CloudFormation and maintain system observability and performance monitoring through Amazon CloudWatch.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• 3–5+ years of experience in cloud-based contact center solutions or a related software engineering field.
• Hands-on proficiency with AWS services including Amazon Connect, IAM, S3, SQS, SNS, and event-driven architectures.
• Strong programming and scripting skills in Python, Java, or JavaScript.
• Demonstrated experience designing and implementing highly available, resilient, and secure contact center solutions that address complex business requirements.
• Proven ability to deliver serverless integrations and backend microservices using AWS Lambda and API Gateway.
These will help you stand out
• AWS Certified Developer or AWS Certified Solutions Architect certification.
Experience integrating contact center platforms with CRM systems such as Salesforce or Zendesk.
Hands-on experience implementing conversational AI solutions using Amazon Lex and Amazon Polly.
Proficiency with Infrastructure as Code tools, specifically Terraform or AWS CloudFormation.
Familiarity with workforce management tools and their integration within cloud-based contact center environments.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Applications will be accepted until 7/30/2026
Salary and Other Compensation
The annual salary for this position is between $64,000 and $85,000 depending on the experience, education, and skills of the applicant. In addition to a competitive salary, Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
