Senior Systems Analyst (Remote)
Role Summary
Looking for an experienced Senior Systems Analyst who possesses a strong understanding of Jira, agile methodologies, contact center technology and has familiarity with the SCCR processes. The idle candidate should have basic knowledge of contact center cloud technologies such as Genesys Cloud and AWS Connect and the related impacted systems such as IVR, Telephony, Reporting, Dialer, SMS, Chat, etc.
The candidate is expected to contribute at least 9 hours in a day with an hour lunch towards the Intake process and should be willing to work onshore eastern time hours.
Key Responsibilities
- Utilize expertise in Jira to manage the CCT Intake requests, create Epics/Tasks, update acceptance criteria and gather the requirements from businesses.
- Maintain CCT Jira Dashboard
- Maintain CCT Intake mailbox.
- Analytical experience related to identifying missing requirements for a new intake.
- Provide support to capture the requirements accurately by utilizing the expertise in contact center technology, including IVR systems, Telephony platforms, migrations and systems integrations.
- Lead business meetings when necessary to obtain clarification on requirements.
- Updating Epics with refined requirements.
- Calculating level of effort and soliciting cost estimates from developers/architects.
- Maintaining JIRA Dashboard for status updates on Epics from creation to handoff to a delivery team.
- Collaborate with cross-functional teams to gather requirements as per required standards, analyze system needs and obtain Level of efforts.
- Following up on funding approval requests
- Conducting meetings to clarify requirements
- Adhere to SSCR processes.
Required Skills & Experience
- Bachelor’s degree in computer science, information Technology or related fields
- Minimum 3 years of experience in a systems analyst or similar role, preferably in a contact center environment for a US based healthcare organization.
- Proficiency in Jira and experience with Agile methodologies.
- At least 1 year of experience in working on Agile projects and Jira.
- Experience in contact center as a systems analyst is preferable.
- Understanding of Inbound Call Flow
- Ability to conduct meetings with business stakeholders to clarify requirements and update the Epic with the provided details
- Proven ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.
- Strong communication skills, with the ability to collaborate effectively with cross functional teams.
- Experience in Microsoft Office applications is a must
- Experience in MS Teams
- Experience in Visio Call Flows
- Experience in Excel
Salary and Other Compensation:
Applications will be accepted until 07/17/2026.
The annual salary for this position is between $ 80,000– $ 100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
