As a Software Quality Analyst III, you will lead test strategy and execution across multiple features and cross-functional projects, take ownership of release-readiness recommendations, and mentor other Software Quality Analyst.
Location – Cupertino, CA. Candidates must be available to work onsite.
In this role, you will:
•Lead test planning, strategy, and test case development across multiple features and cross-functional projects (manual and automated).
•Assess quality risks, prioritize testing efforts, and provide recommendations that directly influence release readiness.
•Lead quality validation across multiple concurrent projects, balancing competing priorities in a fast-paced environment.
•Identify opportunities to improve testing processes, tooling, documentation, and automation efficiency across the team.
•Lead quality efforts for client platforms, end-to-end customer workflows, and integrated user experiences across OS operating systems and hardware.
•Perform comprehensive black-box testing of software, hardware, and integrated customer experiences.
•Drive exploratory testing – going beyond documented requirements to surface edge cases, useability concerns, and high-risk, customer-impacting scenarios.
•Analyze complex test failures, debug difficult issues, isolate root causes, and produce high-quality defect reports with clear reproduction steps and supporting evidence.
•Lead testing of personal assistant features and conversational experiences, including natural language interactions, contextual understanding, speech recognition, multilingual scenarios, and real-world customer workflows.
•Evaluate whether assistant responses sound natural and appropriate to U.S. English-speaking customers, including regional phrasing and everyday conversational patterns.
•Partner with engineering, program management, product, and design teams to drive issue resolution and improve product quality.
•Mentor Software Quality Analysts through technical guidance, test plan reviews, and best practice sharing.
•Provide regular quality assessments, metrics, and executive-ready status reports.
What you need to have to be considered:
•5+ years of professional work experience as a Software Quality Analyst or in a related quality engineering role.
•Experience in test planning, strategy, design, and execution of manual and automated test cases.
•Strong experience in black-box testing of software, hardware, and integrated customer experiences.
•Strong experience testing client platforms – operating systems, applications, hardware, peripherals, and end-to-end workflows.
•Demonstrated expertise in exploratory testing, with the ability to uncover issues beyond documented requirements.
•Experience testing personal assistant features or conversational interfaces, including natural language interactions and real-world scenarios.
•Strong analytical, debugging, and troubleshooting skills, with experience isolating complex or intermittent defects and determining root causes.
•Proven experience leading complex testing efforts and mentoring team members, including influencing technical decisions, assessing quality risks, and driving quality initiatives with minimal guidance.
•Excellent written and verbal communication skills in English.
•Strong attention to detail and a customer-first mindset.
These will help you stand out:
•Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent industry experience.
•Experience testing mobile devices, consumer hardware, smart home technologies, wearables, Bluetooth accessories, or connected ecosystems.
•Experience validating voice assistants, conversational AI, NLP, speech recognition, or localization across diverse customer scenarios.
•Experience developing test strategies and reviewing test plans across complex, cross-functional projects.
•Experience collaborating with Software Engineering, Hardware Engineering, Program Management, Human Interface Design, Localization, and Product teams.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual salary for this position is between $89,000.00 - $94,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
