As a Senior Business Analyst, you will make an impact by leading business analysis activities across ServiceNow client engagements, translating business needs into scalable technology solutions, and driving process improvement initiatives. You will be a valued member of the ServiceNow delivery team and work collaboratively with clients, technical consultants, quality assurance teams, and project leadership to deliver successful outcomes. You will also provide guidance and mentorship to Business Analysts while serving as a trusted advisor to stakeholders throughout the project lifecycle.
In this role, you will:
Lead business analysis activities across client engagements, including requirements elicitation, documentation, prioritization, and validation.
Partner with business stakeholders, process owners, and technical teams to identify challenges and recommend effective ServiceNow-based solutions.
Analyze business processes, conduct root cause analysis, and recommend improvements that enhance operational efficiency and service delivery.
Develop business cases, solution options, and feasibility assessments, clearly communicating risks, benefits, assumptions, and trade-offs to stakeholders.
Mentor and coach Business Analysts, support team development, and help ensure consistent delivery of high-quality analysis artifacts.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the Americas region. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Bachelor’s degree in Information Technology, Engineering, Science, or a related field.
5+ years of experience as a Business Analyst.
5+ years of experience designing, documenting, and improving business processes.
3+ years of experience supporting technology projects as a Business Analyst.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Business Process for Implementation certification.
ITIL v3 or ITIL v4 certification.
Strong experience in requirements gathering, business process analysis, business case development, and solution design.
Working knowledge of service management frameworks, process management principles, and SDLC methodologies.
Proficiency with Microsoft Excel, PowerPoint, Visio, and process modeling tools.
Excellent communication, stakeholder management, facilitation, and presentation skills.
Proven ability to analyze complex business challenges and translate them into actionable solutions.
These will help you stand out
Experience delivering ServiceNow implementations or transformation programs.
Six Sigma, Certified Process Design Engineer (CPDE), Agile/Scrum, Prosci, or TOGAF certifications.
Experience creating process maps, UML diagrams, BPM workflows, mockups, and data mapping documentation.
Knowledge of project management methodologies and PMO practices.
Experience supporting governance, organizational change, and business transformation initiatives.
Demonstrated leadership experience coaching and mentoring Business Analysts.
Strong consulting skills with the ability to influence senior stakeholders and drive consensus across cross-functional teams.
Applicants will be accepted till 08/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $88K - $97K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
