Service Delivery Manager
About the role
As a Service Delivery Manager, you will make an impact by leading application support and enhancement engagements while ensuring service quality, operational stability, timely delivery, and stakeholder satisfaction.
You will collaborate with Atlanta-based business stakeholders, customer IT leadership, and global delivery teams to strengthen delivery performance, manage risks, and drive continuous improvement across Java and cloud-based application environments.
This position does not offer visa sponsorship. Candidates must be authorized to work without sponsorship now or in the future, including OPT, CPT, H1B or any other work authorization requiring employer sponsorship.
In this role, you will
- Lead end-to-end delivery of application support, maintenance, and enhancement engagements, ensuring quality, timely execution, and stakeholder satisfaction.
- Manage service delivery performance, including SLAs, KPIs, production stability, quality, productivity, and customer satisfaction.
- Serve as the primary liaison between Atlanta business stakeholders, customer IT leadership, and onsite and offshore delivery teams.
- Drive estimation, resource planning, project governance, budgeting, cost optimization, risk management, and executive-level reporting.
- Lead continuous improvement, automation, and AI initiatives while mentoring collaborative, high-performing global teams.
Work model
This is a hybrid position requiring 3 days per week at a client office in Minneapolis, Minnesota
.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
The global template requires selecting only one approved work-model statement, but the information provided does not specify whether the position is hybrid, onsite, or remote.
What you need to have to be considered
- 12 or more years of experience in IT delivery management, service delivery management, or program management, including leadership of support and enhancement engagements.
- Strong experience managing Java and cloud-based application maintenance, production support, and enhancement teams.
- Experience overseeing L1.5, L2, and L3 support operations, with accountability for service stability and timely issue resolution.
- Demonstrated expertise in client-facing stakeholder management, executive communication, project governance, risk mitigation, and escalation management.
- Experience tracking and improving delivery metrics, including SLAs, KPIs, quality, productivity, and customer satisfaction.
These will help you stand out
- Experience managing global delivery models with strong onsite and offshore coordination.
- Knowledge of Agile and Scrum practices, including sprint planning, backlog management, requirements management, and release coordination.
- Experience leading automation, artificial intelligence, and continuous improvement initiatives within application support environments.
- Strong financial management experience, including budgeting, forecasting, resource planning, and cost optimization.
- Effective conflict-resolution, negotiation, team-building, and mentoring capabilities.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance.
- Paid holidays plus Paid Time Off.
- 401(k) plan and contributions.
- Long-term/Short-term Disability.
- Paid Parental Leave.
- Employee Stock Purchase Plan.
Compensation
The annual salary for this position ranges from $120,000 to $140,000, depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and applicable plan terms.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Consider the transferable experiences and unique skills that could help you bring new and exciting perspectives to this role.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
