As a Business Analyst - Infrastructure Operations & ServiceNow, you will make an impact by ensuring the stability, efficiency, and continuous improvement of enterprise infrastructure services. You will be a valued member of the infrastructure operations team and work collaboratively with support teams, business stakeholders, service owners, and cross-functional technology teams to deliver exceptional operational performance and service excellence.
In this role, you will:
Manage daily infrastructure operations to maintain high availability, performance, and reliability of critical business services.
Coordinate incident, problem, and change management activities through ServiceNow, ensuring timely resolution and effective service delivery.
Analyze recurring issues, perform root cause investigations, and implement sustainable improvements that reduce operational risk and service disruptions.
Create clear documentation, knowledge articles, operational runbooks, and stakeholder communications that simplify complex technical information through effective storytelling.
Monitor operational performance, identify opportunities for automation and process optimization, and drive continuous improvement initiatives that enhance service quality and user experience.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in The United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Hands-on experience using ServiceNow for Incident Management, Problem Management, Change Management, and Service Request fulfillment within medium to large enterprise environments.
Strong understanding of infrastructure operations, including server management, networking fundamentals, application support processes, and operational best practices.
Proven experience analyzing operational data, identifying trends, developing reports, and implementing process improvements based on measurable outcomes.
Experience creating operational documentation, knowledge articles, standard operating procedures, and support guides for technical and non-technical audiences.
Excellent communication and stakeholder management skills with the ability to provide clear updates, facilitate incident reviews, and manage expectations effectively.
Demonstrated ability to translate complex technical concepts into easy-to-understand narratives, presentations, and reports using storytelling techniques.
Experience working with distributed or global teams while maintaining high standards of collaboration and service delivery.
These will help you stand out
ServiceNow Administrator certification.
ITIL Foundation certification or equivalent IT Service Management certification.
Experience optimizing ServiceNow workflows, forms, approvals, and task structures to improve operational efficiency.
Knowledge of infrastructure monitoring, automation tools, and proactive service management practices.
Experience supporting audit, security, and compliance requirements within enterprise environments.
Ability to mentor junior team members and promote operational excellence through process standardization and knowledge sharing.
Applicants will be accepted till 09/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $79K - $90K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
