Technology Architect, Bangalore, Karnataka, India / Chennai, Tamil Nadu, India

Job Summary

The Technology Architect will design and optimize enterprise scale solutions leveraging AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP to deliver data driven customer journey orchestration for global clients. The role focuses on hybrid work execution robust architecture governance and collaboration with cross functional teams in asset and wealth management and other domains.

Responsibilities

Architect end to end solutions that integrate AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP to enable unified customer journey insights and actionable engagement strategies across channels

Design scalable data ingestion and activation patterns that align AEP RTCDP profiles with downstream marketing and analytics platforms to ensure accurate audience targeting and campaign performance measurement

Develop robust solution blueprints that detail data flows configuration standards and integration touchpoints for AEP components to support consistent implementation across multiple business initiatives

Collaborate with product owners marketing teams and data engineers to translate customer experience objectives into practical AEP architecture designs that support measurable business outcomes

Optimize AEP Customer Journey Analytics configurations and reporting structures to provide clear visibility into journey performance and contribute to continuous experience improvement

Guide implementation teams on best practices for AEP Adobe Journey Optimiser setup including journey design decision logic and event handling to deliver reliable and personalized experiences

Establish architecture governance practices for AEP solutions by defining reusable design patterns configuration guidelines and review checkpoints that promote maintainability and compliance

Coordinate with security and compliance teams to align AEP data handling identity resolution and profile activation with enterprise data protection standards and regulatory expectations

Evaluate existing martech and data platform landscapes and recommend integration approaches that enhance the value of AEP RTCDP without disrupting critical business processes

Document solution decisions technical standards and operational runbooks in a clear and maintainable format to support future enhancements knowledge transfer and onboarding activities

Work closely with stakeholders in asset and wealth management to map client journeys data sources and operational processes into AEP capabilities that improve advisory engagement and client retention

Analyze performance and usage metrics across AEP components and propose specific tuning and configuration adjustments that improve responsiveness stability and functional effectiveness

Support hybrid work collaboration by using digital tools and structured communication practices to ensure alignment transparency and timely progress across geographically distributed teams

Qualifications

Demonstrate deep hands on proficiency in AEP Customer Journey Analytics including data view design advanced segmentation and journey performance analysis to support sophisticated use cases

Bring strong experience configuring and operating AEP Adobe Journey Optimiser with a focus on complex orchestration scenarios real time triggers and rule based decisioning for customer interactions

Apply expert knowledge of AEP RTCDP including schema design identity stitching and profile activation to build resilient and scalable customer data foundations for the organization

Possess solid understanding of asset and wealth management concepts such as client lifecycle portfolio review workflows and advisory communication patterns to contextualize AEP solution designs

Utilize broad experience in enterprise architecture integration patterns and data modeling to ensure that AEP solutions fit coherently within the wider technology ecosystem of the company

Show capability in collaborating with multidisciplinary teams comprising marketing analytics operations and engineering professionals to ensure smooth adoption and effective use of AEP platforms

Exhibit strong communication skills to explain complex AEP architectural options and trade offs in clear business oriented language to stakeholders with varying levels of technical expertise

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.

À savoir avant de postuler

Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.