Job Title: Job Title: Desktop Support Engineer
Job Location: Onsite- Upper Gwynedd, PA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
About the Role
We are seeking a highly motivated Deskside Support Engineer to provide onsite technical support with a strong focus on audiovisual (AV), videoconferencing (VTC), collaboration technologies, and end-user computing support. The ideal candidate will be responsible for ensuring seamless operation of conference rooms, meeting technologies, presentation systems, and end-user devices while delivering exceptional customer service to executives, business users, and technical teams.
This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience supporting AV equipment, conferencing solutions, desktops, laptops, and collaboration technologies in a fast-paced corporate environment.
In this role, you will
Provide onsite deskside support for desktops, laptops, peripherals, mobile devices, and collaboration technologies, ensuring timely resolution of end-user issues.
Set up, configure, operate, troubleshoot, and support audiovisual (AV) and videoconferencing (VTC) equipment, including projectors, displays, microphones, cameras, control systems, and integrated conference room technologies.
Deliver end-to-end videoconference support, including meeting setup, testing, monitoring, user assistance, troubleshooting, and escalation management.
Support conference room technology environments by maintaining room readiness, ensuring equipment functionality, and providing real-time meeting support.
Assist users with presentation technologies, including PowerPoint setup, screen sharing, wireless connectivity, and multimedia integrations for meetings and events.
Perform preventive maintenance and routine inspections of AV and IT equipment, addressing cable management, safety concerns, and equipment performance issues.
Troubleshoot hardware, software, networking, audio, video, and conferencing issues, coordinating with internal IT teams and vendors when advanced support is required.
Maintain accurate asset inventories, support documentation, service tickets, customer issue logs, and equipment lifecycle records.
Generate operational reports on room utilization, support activities, maintenance status, open issues, and upcoming preventive maintenance schedules.
Provide exceptional customer service and end-user training on collaboration, presentation, and conferencing technologies while staying current with emerging workplace technology solutions.
What you’ll need to succeed (required skills)
Bachelor's degree or equivalent work experience.
5+ years of experience providing deskside support, AV support, or conference room technology support.
Experience supporting videoconferencing and collaboration platforms such as Microsoft Teams, Zoom, Cisco Webex, or similar technologies.
Strong knowledge of:
AV systems and integrations
Video conferencing technologies
Audio systems and microphones
Projectors and display systems
Conference room control systems
Windows operating systems
Desktop and laptop hardware support
Experience with troubleshooting hardware, software, network, audio, and video issues.
Strong customer service and communication skills.
Ability to manage multiple support requests in a fast-paced environment.
Experience working with ticketing and asset management systems.
Preferred Skills
Experience supporting executive conference rooms and high-visibility meetings.
Knowledge of AV control platforms and room automation technologies.
Experience with enterprise collaboration environments.
Familiarity with ITIL-based support processes.
Exposure to networking fundamentals including wireless connectivity troubleshooting.
Relevant certifications such as:
CompTIA A+
Microsoft Fundamentals Certifications
CTS (Certified Technology Specialist)
ITIL Foundation
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at client location in Upper Gwynedd, PA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
