Service Manager (C++)
About the role
As a Service Manager, C++ Applications, you will make an impact by leading end-to-end service delivery for business-critical software products supporting independent software vendor and high-tech clients. You will be a valued member of the service delivery team and work collaboratively with engineering, product, operations, and business stakeholders to maintain reliable services, resolve complex production issues, and improve customer experience.
*Please note that this position is not eligible for visa transfer or sponsorship now or at any time in the future*
In this role, you will:
Lead end-to-end service delivery for C++-based applications, overseeing incident management, request fulfillment, problem management, and change management while maintaining agreed service levels and customer satisfaction.
Direct the daily operations of hybrid service teams by monitoring support queues, coordinating resources, managing escalations, and ensuring the timely resolution of complex technical issues.
Drive service reliability and continuous improvement by analyzing recurring problems, facilitating root cause analysis, and partnering with engineering and product teams to implement permanent corrective actions.
Manage service governance and stakeholder communication by reviewing performance metrics, identifying risks, presenting service insights, and providing clear updates on incidents, maintenance activities, releases, and improvement initiatives.
Coordinate production releases and operational readiness by validating deployment plans, maintaining standard operating procedures, enforcing security and change-control practices, and confirming service stability following implementation.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring in Phoenix, AZ. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
The bracketed hybrid schedule and location should be completed before publication because the template requires both details for hybrid roles.
What you need to have to be considered
Eight to ten years of professional experience in service delivery, application support, or production service management, including ownership of complex software environments.
Strong hands-on experience developing, maintaining, troubleshooting, or supporting applications built with C++.
Solid knowledge of IT service management practices, including incident, problem, change, request, and release management.
Demonstrated experience leading cross-functional or geographically distributed teams and managing relationships with technical and nontechnical stakeholders.
Strong analytical, organizational, and communication skills, with experience interpreting service metrics, managing competing priorities, and communicating operational risks and outcomes.
These will help you stand out
Experience supporting independent software vendors, high-tech organizations, or product-based technology environments.
Familiarity with Agile or iterative delivery models and frequent software release cycles.
Experience coordinating production deployments and validating operational readiness.
Knowledge of security, access management, change control, and data-protection practices.
Experience using service-management platforms, monitoring tools, dashboards, and online collaboration solutions in a hybrid operating model.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until September 21st, 2026
Salary and Other Compensation: The annual salary for this position is between $ 63,000 to $ 99,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
