Data Center Technician

About the role
As a Data Center Technician, you will make an impact by supporting critical data center infrastructure, hardware deployments, network connectivity, and operational support activities in a 24x7 environment. You will contribute to the installation, maintenance, troubleshooting, and lifecycle management of data center equipment while ensuring adherence to operational, safety, and security standards. You will be a valued member of the Cloud Infrastructure and Security team working collaboratively with internal teams and vendors to maintain highly available enterprise systems.

In this role, you will

• Install, terminate, label, test, and maintain copper (Cat5/Cat6) and fiber optic cabling infrastructure.
• Perform cable management activities, ensuring compliance with labeling standards, documentation requirements, and data center best practices.
• Perform rack-and-stack activities including server, switch, router, and hardware deployments.
• Troubleshoot servers, switches, routers, and other data center infrastructure components.
• Perform hardware diagnostics, root cause analysis, component replacement, and system health checks.
• Utilize remote management tools such as iLO, iDRAC, and similar technologies to perform remote console access, diagnostics, troubleshooting, and system recovery activities.
• Support hardware installations, upgrades, refreshes, decommissioning activities, and lifecycle management processes.
• Coordinate with vendors and internal teams to resolve infrastructure and operational issues.
• Respond to high-priority incidents and outages while following established escalation procedures.
• Maintain accurate documentation, labeling, asset records, and operational inventory.
• Utilize Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Visio to support operational reporting and documentation.
• Ensure compliance with data center security standards, operational procedures, and industry best practices.
• Follow all safety requirements while working within data center and technical facilities.
• Participate in rotational shift coverage and on-call support to maintain continuous operations.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Antonio, TX.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 3+ years of experience supporting enterprise data center operations.
• Strong experience with copper (Cat5/Cat6) and fiber optic cabling, including installation, termination, testing, labeling, troubleshooting, and cable management.
• Hands-on experience deploying, troubleshooting, and supporting servers, switches, routers, and related infrastructure hardware, including rack-and-stack activities, hardware diagnostics, root cause analysis, and component replacement.
• Hands-on experience with Cisco networking devices, basic network configuration, and remote management technologies such as iLO, iDRAC, or equivalent tools.
• Working knowledge of Windows operating systems and troubleshooting methodologies.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Teams, and Visio.
• Strong analytical, troubleshooting, and communication skills with the ability to manage high-priority incidents and coordinate effectively with internal teams, vendors, and third-party support organizations.
• Ability to participate in rotational shifts and scheduled on-call support.
• Ability to lift up to 50-75 pounds and stand for extended periods while performing data center activities.
• Valid driver's license and reliable transportation.

These will help you stand out

• Degree or diploma in Computer Science, Information Technology, or a related field.
• Experience supporting enterprise data center operations in a 24x7 environment.
• Knowledge of data center infrastructure documentation standards, asset management practices, and operational security best practices.
• Familiarity with ITIL-based incident, problem, and change management processes.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.