Job Title: Job Title: Job Title: Operations Lead - Infrastructure Managed Services (IMS)
Job Location: Hybrid [2-3 days in the office]- Wayzata, MN/ Atlanta, GA, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
About the Role
We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments.
This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes.
Salary and Other Compensation:
The annual salary for this position is between $90,000 to $112,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services.
Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability.
Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics.
Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting.
Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents.
Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development.
Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives.
Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives.
Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency.
Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals.
What you’ll need to succeed (required skills)
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments.
Proven experience leading large-scale infrastructure operations across global or multi-site environments.
Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms.
Demonstrated success leading operational teams and managing large support organizations.
Experience managing customer-facing operations and executive stakeholder relationships.
Strong financial management, budgeting, forecasting, and resource planning experience.
Experience leading operational transformation and automation initiatives.
Excellent problem-solving, communication, presentation, and leadership skills.
Required Skills
Operational Leadership
Infrastructure Operations Management
Data Center Operations
Service Delivery Management
ITIL Service Management
Operational Governance
Incident, Problem & Change Management
Infrastructure Expertise
Server Platforms (Windows/Linux)
Storage Technologies
Enterprise Networking
Cloud Platforms (Azure, AWS, GCP)
Data Center Infrastructure
Plant/Manufacturing Infrastructure
Management & Governance
SLA/KPI Management
Risk & Compliance Management
Business Continuity & Disaster Recovery
Vendor & Contract Management
Financial Planning & Cost Optimization
Resource and Capacity Management
Transformation & Improvement
Process Improvement
Automation & Digital Transformation
Operational Analytics & Reporting
Continuous Service Improvement (CSI)
Service Modernization
Preferred Skills
ITIL Foundation/Expert Certification.
PMP, PgMP, or Prince2 Certification.
Experience in manufacturing, industrial, or plant infrastructure environments.
Experience managing global delivery teams across multiple geographies.
Exposure to AI-driven operations, predictive monitoring, and infrastructure automation technologies.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 2-3 days a week at a client location in either Wayzata, MN/ Atlanta, GA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
À savoir avant de postuler
- Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
- Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
- L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
- Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
- Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
- Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.
À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.
