Global Platform & Solutions Head – ServiceNow Practice
ABOUT US
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
LEADING AT COGNIZANT
This is an AVP level role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.
The Role
Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our ServiceNow Business group is looking for a Global Platform & Solutions Head – ServiceNow Practice to join our journey. We’re looking for someone who is a visionary leader with deep ServiceNow expertise, strong commercial instincts, and the ability to influence C-suite stakeholders while orchestrating global teams. As a member of our team, you will be responsible for shaping, scaling, and governing the global client advisory, solutions, presales, and business development functions for the ServiceNow business.
The Global Platform & Solutions Head – ServiceNow Practice is the senior-most leader responsible for shaping, scaling, and governing the global client advisory, solutions, presales, and business development functions for the ServiceNow business. This executive will define the platform vision, drive differentiated solution offerings, lead global advisory engagements, and enable market growth across industries and geographies.
Every choice we make aligns to our vision: to become the pre-eminent technology services partner to the world’s top companies.
At Cognizant, we are a high-performing team with heart. Our solutions are in demand and we’re passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to a client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you.
Responsibilities
- Serve as the senior-most leader responsible for shaping, scaling, and governing the global client advisory, solutions, presales, and business development functions for the ServiceNow business.
- Own and evolve the global ServiceNow platform strategy aligned with enterprise goals, market trends, and customer needs.
- Define the multi-year roadmap for platform innovation, capability expansion, and cross-portfolio integration.
- Establish governance for architecture, solution standards, and reusable assets.
- Lead global C-suite advisory engagements focused on digital transformation, workflow automation, and enterprise service management.
- Serve as executive sponsor for strategic accounts, guiding platform adoption, modernization, and value realization.
- Build a global advisory community and thought-leadership engine.
- Architect differentiated, industry-aligned ServiceNow solutions, accelerators, packaged offerings, and blueprints.
- Drive IP creation to enhance win rates and delivery quality across markets.
- Partner with product engineering and alliances to co-innovate with ServiceNow.
- Lead the global presales organization including solution consultants, architects, and bid teams.
- Oversee deal shaping, solution assurance, and executive reviews for major pursuits.
- Improve presales productivity through playbooks, automation, and standardized processes.
- Drive global pipeline creation, account expansion, and new logo acquisition.
- Partner with regional sales leaders to define go-to-market strategies and revenue targets.
- Strengthen the global alliance with ServiceNow including co-sell motions and joint marketing.
- Represent the organization at global industry events, analyst briefings, and executive forums.
- Publish thought leadership on platform strategy, workflow transformation, and emerging trends.
- Establish KPIs for advisory, presales, and solutions teams and drive continuous improvement.
- Ensure global consistency in solutioning, pricing, and delivery handoff.
- Optimize resource allocation, talent development, and competency building globally.
- Travel Required: Yes
- Consistently demonstrate the Cognizant Way to Lead, operating with Personal Leadership, Organizational Leadership, and Business Leadership.
Qualifications
· Deep ServiceNow architecture knowledge.
· Ability to design solutions, create proof of concepts, and credentialize across ITSM, CSM, HRSD, SPM, SecOps, and emerging workflows.
· Strong understanding of P&L, pricing, deal strategy, value engineering, and the ability to qualify and close large complex deals.
· Ability to translate business problems into platform solutions.
· Ability to clearly articulate vision, influence C-suite stakeholders, and lead effective cross-functional teams.
· Strong executive communication and public speaking skills.
· Proven ability to build, lead, and develop globally distributed teams.
· Outstanding interpersonal skills and relationship management capabilities with executive leadership, alliance partners, and analysts.
· Ability to mediate and align cross-functional stakeholders to strategic priorities.
· Ability to Travel Required: Yes
· Location – Dallas Texas
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
· Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business.
· Embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It.
Work Authorization
· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
