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BI Technical Lead

00069786071

BI Technical Lead – Customer & Corporate Analytics

About the role

As a BI Technical Lead – Customer & Corporate Analytics, you will make an impact by leading the delivery, modernization, and optimization of enterprise analytics solutions that enable data-driven decision making across customer and corporate functions. You will be a valued member of the AI & Analytics team and work collaboratively with business stakeholders, technology teams, and global delivery partners to deliver scalable analytics platforms, modern reporting solutions, and actionable business insights.

In this role, you will:

  • Serve as the primary technology partner for Customer & Corporate Analytics stakeholders, supporting business functions including Customer Service, Marketing, Finance, Human Resources, Regulatory, and Corporate Operations.
  • Lead the design, development, modernization, and support of analytics solutions utilizing Tableau, Power BI, GCP BigQuery, and enterprise reporting platforms.
  • Drive analytics platform transformation initiatives, including dashboard modernization, semantic layer design, data source optimization, and cloud analytics adoption.
  • Partner with business and IT stakeholders to define analytics strategies, prioritize delivery roadmaps, and translate business requirements into scalable technical solutions.
  • Provide technical leadership to cross-functional teams, ensuring high-quality delivery, governance, performance optimization, and adherence to enterprise standards.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week in a Cognizant or client office in Houston, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

  • 15+ years of experience in Business Intelligence, Analytics, Data & Analytics delivery, or technical leadership roles.
  • Expert-level experience with Tableau and Power BI, including solution architecture, dashboard development, administration, governance, and performance optimization.
  • Strong experience with Google Cloud Platform (GCP), BigQuery, SQL, dimensional modeling, semantic layer architecture, and modern analytics solutions.
  • Experience leading analytics modernization initiatives, including migration of reporting and business intelligence platforms to cloud-based environments.
  • Expertise in data warehousing, ETL/ELT processes, reporting frameworks, and enterprise analytics platforms.
  • Experience supporting customer operations analytics, contact center reporting, customer experience metrics, financial reporting, and operational performance management.
  • Knowledge of data governance, data quality, metadata management, observability, and data catalog solutions.
  • Proven ability to lead onsite and offshore delivery teams within Agile, Scrum, or Kanban environments.
  • Strong stakeholder management, communication, consulting, and executive presentation skills.

These will help you stand out

  • Experience within the Utilities industry, particularly supporting customer and corporate analytics functions.
  • Experience with SAP HANA, GCP BigQuery migrations, and enterprise analytics modernization programs.
  • Knowledge of contact center technologies such as Genesys Cloud, NICE, or similar customer interaction platforms.
  • Experience with customer analytics, Customer 360 solutions, workforce productivity reporting, and customer experience transformation initiatives.
  • Familiarity with data observability and governance tools such as Atlan, Monte Carlo, or similar platforms.
  • Experience delivering enterprise KPI frameworks, HR analytics, finance reporting, and marketing analytics solutions.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Compensation

Applications will be accepted until July 30, 2026.

The annual salary for this position is between $137,500 and $161,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Subject to applicable eligibility requirements, Cognizant offers:

  • Medical, Dental, Vision, and Life Insurance
  • Paid Holidays and Paid Time Off
  • 401(k) Plan and Company Contributions
  • Short-Term and Long-Term Disability Coverage
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

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