Skip to main content

Field support engineer

00069925331

Job Title: Field Support Engineer

Job Location: Onsite- Halifax, NS, Canada

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking a hands-on Field Support Engineer to provide onsite and remote technical support for end-user devices, workplace technologies, Microsoft 365 services, endpoint management platforms, and Azure-based infrastructure. The ideal candidate will be responsible for delivering exceptional customer support, maintaining endpoint compliance, resolving incidents, supporting cloud services, and ensuring business continuity for office and remote users.

This role requires strong troubleshooting expertise, customer-facing communication skills, and the ability to support both operational and project-based initiatives across desktop, endpoint, and cloud environments.

In this role, you will

Field Services & End User Support

  • Provide onsite and remote L1/L2 technical support for desktops, laptops, mobile devices, printers, scanners, conference room equipment, and peripheral devices.

  • Diagnose and resolve hardware, software, operating system, network connectivity, and application-related issues.

  • Perform device installations, relocations, upgrades, refreshes, imaging, and replacement activities.

  • Deliver white-glove support to executive leadership, VIP users, and business-critical personnel.

  • Support office moves, workstation setups, meeting room technology, and end-user onboarding activities.

  • Coordinate with third-party vendors and OEMs for break-fix services, warranty claims, equipment repairs, and replacements.

  • Maintain accurate inventory records and manage the lifecycle of IT assets from deployment through decommissioning.

Endpoint Administration & Device Management

  • Support and administer Microsoft Intune and MECM/SCCM managed device environments.

  • Deploy endpoint security policies, compliance configurations, and device management standards.

  • Perform Windows OS deployment, provisioning, and Autopilot enrollment activities.

  • Manage software installation, packaging, upgrades, and application deployments.

  • Monitor endpoint health, performance, patch compliance, and security posture.

  • Support BitLocker encryption, Microsoft Defender for Endpoint, and enterprise security controls.

Patching, Security & Compliance

  • Deploy and validate Windows security updates and monthly patch cycles using Intune and SCCM.

  • Troubleshoot patch deployment failures and implement remediation actions.

  • Assist in vulnerability remediation efforts and endpoint security initiatives.

  • Generate device compliance and security reports for operational and audit requirements.

  • Support cybersecurity teams during security assessments, audits, and compliance reviews.

  • Ensure endpoints adhere to organizational security and governance standards.

Azure & Cloud Support

  • Provide operational support for Azure infrastructure services and cloud-hosted resources.

  • Support Azure Virtual Machines (VMs) including provisioning, monitoring, troubleshooting, and maintenance.

  • Assist with Azure Virtual Desktop (AVD) user support and administration.

  • Manage user access, account administration, and identity-related tasks within Azure AD / Microsoft Entra ID.

  • Support Azure networking configurations including Virtual Networks, Subnets, NSGs, VPN connections, and connectivity troubleshooting.

  • Monitor Azure services using Azure Monitor and respond to alerts and operational incidents.

  • Collaborate with cloud engineering teams to support infrastructure reliability and service availability.

Microsoft 365 Support

  • Provide support for Microsoft 365 applications and collaboration services including Outlook, Teams, OneDrive, and SharePoint.

  • Troubleshoot email, calendaring, conferencing, file-sharing, and collaboration-related issues.

  • Manage user accounts, licensing assignments, permissions, and access requests.

  • Support end-user adoption of Microsoft 365 tools and workplace technology solutions.

  • Assist with migrations, deployments, and enhancements of collaboration platforms.

Incident, Service & Operational Support

  • Handle incidents, service requests, and problem tickets through ServiceNow and other ITSM tools.

  • Ensure tickets are resolved within established SLA targets and service quality standards.

  • Participate in major incident response activities and escalations.

  • Document troubleshooting procedures, knowledge articles, technical guides, and support runbooks.

  • Work closely with infrastructure, security, network, and application support teams to resolve complex issues.

  • Identify opportunities to improve service delivery, automation, and user experience.

Required Technical Skills

Endpoint & Workplace Technologies

  • Microsoft Intune

  • SCCM / MECM

  • Windows 10 & Windows 11

  • Active Directory Administration

  • Group Policy Management

  • Windows Autopilot

  • BitLocker

  • Microsoft Defender for Endpoint

Azure Technologies

  • Azure Virtual Machines

  • Azure Virtual Desktop (AVD)

  • Azure AD / Microsoft Entra ID

  • Azure Networking

  • Azure Monitor

  • Azure Storage

Server & Operating Systems

  • Windows Server 2016 / 2019 / 2022

  • Windows Desktop Operating Systems

IT Service Management

  • ServiceNow

  • Incident Management

  • Change Management

  • Problem Management

  • SLA Management

What you’ll need to succeed (required skills)

  • 4+ years of experience in Field Services, Desktop Support, End User Computing (EUC), or Workplace Support environments.

  • Strong hands-on experience troubleshooting Windows desktops, laptops, mobile devices, and peripherals.

  • Experience supporting Microsoft Intune and SCCM/MECM environments.

  • Working knowledge of Azure cloud services, Azure AD (Entra ID), and Microsoft 365 administration.

  • Experience supporting enterprise endpoint security and patch management processes.

  • Familiarity with ITIL processes and ITSM platforms such as ServiceNow.

  • Excellent customer service, communication, and stakeholder management skills.

  • Ability to travel locally to client sites and provide onsite technical support when required.

Preferred Skills

  • Microsoft Certified: Endpoint Administrator Associate (MD-102)

  • Microsoft Azure Administrator Associate (AZ-104)

  • ITIL Foundation Certification

  • Experience supporting VIP/Executive users

  • PowerShell scripting and automation experience

  • Experience working in enterprise or managed services environments

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance

  • Paid holidays plus Paid Time Off

  • Long-term/Short-term Disability

  • Paid Parental Leave

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Halifax, NS, Canada.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

a blue line drawing of a plant with leaves

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Stay Healthy Midnight Blue RGB

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Build The Career You Want Midnight Blue RGB

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Making A Meaningful Impact Midnight Blue RGB

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

a person sitting at a table using a laptop

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

a person holding a tablet and talking on the phone

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

a person smiling at a table with a laptop

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

a group of people sitting around a table

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

EMEA Alin
Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless.
Alin Turcu Engineering Director
CAN Brigitte
Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
2
Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be.
Laura Reynaud Lead Counsel
EMEA Elena
My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun.
Elena Becerril Engagement Delivery Lead

Haven't yet found the right opportunity?

Get the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Be in the know