Job Summary
Provide high quality Thai language production support for mapping platforms in a work from office environment using native Thai proficiency and strong English skills to interpret user issues validate map data and document resolutions while collaborating with global teams to enhance the accuracy reliability and usability of digital maps for customers worldwide.
Responsibilities
- Handle daily map related support tasks by interpreting user requests in Thai and English and transforming them into clear problem statements that can be acted on by internal technical teams and stakeholders.
- Review and validate map data for roads points of interest addresses and routes by carefully comparing reported issues with internal tools and public information sources to improve data accuracy for end users.
- Investigate reported map defects such as incorrect locations missing landmarks or wrong directions by following defined workflows and documenting each step taken to support future analysis.
- Coordinate with internal engineering and content teams by summarizing findings in clear and concise language so that fixes can be prioritized and implemented efficiently without ambiguity.
- Provide detailed written responses in Thai and English to explain resolution steps and outcomes to internal partners ensuring that communication remains understandable for nontechnical audiences.
- Adapt communication style to meet the needs of diverse global stakeholders by choosing terminology and explanations that respect cultural differences and encourage smooth collaboration.
- Monitor incoming tickets and queues during day shifts in the office by organizing work items based on urgency and business impact so that service levels remain consistently high.
- Use internal mapping tools and web based resources to cross check disputed map entries and identify the root cause of reported inconsistencies or gaps in coverage.
- Document recurring issues and patterns in both Thai and English to support continuous improvement efforts and provide input for knowledge base updates and process refinements.
- Collaborate with peers in customer support functions by sharing insights from daily case handling so that user pain points are clearly understood across the broader operations team.
- Participate in quality review sessions by presenting case examples and suggesting improvements to workflows that make map related support faster and more accurate for future requests.
- Follow defined security and privacy guidelines while handling location related information to safeguard sensitive data and maintain compliance with company standards.
- Engage in self learning activities using internal training materials and external resources to deepen understanding of mapping concepts and customer support practices relevant to the role.
Qualifications
- Possess native level fluency in Thai along with strong reading writing and speaking ability in English enabling clear understanding of bilingual user issues and precise documentation of resolutions.
- Demonstrate foundational skills in customer support environments such as structured ticket handling professional communication and timely follow up even if gained through internships or academic projects.
- Show an interest in digital maps navigation tools and location based services with the curiosity to explore how small data corrections can improve daily experiences for many users.
- Exhibit strong attention to detail when reviewing textual and map based information so that subtle discrepancies in names addresses or locations are consistently identified and corrected.
- Display effective time management capabilities that allow handling of multiple support cases during the workday while meeting agreed response times and quality expectations.
- Apply basic problem solving methods such as breaking down complex user reports into smaller steps validating each assumption and documenting findings in a structured and reproducible format.
- Maintain a collaborative mindset that supports constructive interaction with technical and nontechnical colleagues and a willingness to accept feedback that leads to better service outcomes.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
