Patient Advocate
Location: Cleveland, OH
Schedule: M-F 7:30am - 4:00pm
About the role
As a Patient Advocate you will make an impact by helping patients to navigate the healthcare system. You will be a valued member of the Cognizant team and work collaboratively with other stakeholders and teams.
In this role, you will:
· Assist patients and others to complete forms, applications, and other paperwork.
· Collect and review patient information to determine patient’s eligibility.
· Prepare documents, review for accuracy and completeness.
· Provide technical assistance on agency issues, services, and programs.
· Maintain and/or create files or record keeping systems. Sort, label files, and retrieve documents or other materials.
· Interact with patients at the site to provide real-time service support and address patient concerns.
· Develop and retain professional relationships with hospital staff.
· Handle caseload, retrieve, sustain, and communicate all designated reports.
· Maintain confidentiality and adhere to EMTALA and HIPAA guidelines.
· Other duties as assigned.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Cleveland, OH.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
· 1+ year of work experience in health care, medical insurance, hospital, or clinic
· High School or GED required; associate degree or equivalent from 2-year college a plus.
· Comfortable working in a fast-paced diverse environment
· Ability to work both independently and collaboratively within a team environment.
· Excellent communication skills to interact with patients and hospital staff.
· Ability to travel locally to other work sites.
· Proficient in Microsoft Office (Word, Excel pivot tables, Project, and PowerPoint)
· Familiarity with medical terminology and healthcare processes.
Salary and Other Compensation:
The hourly rate for this position is between $19.00 – 22.00 per hour, depending on experience and other qualifications of the successful candidate. Applications will be accepted until 10/16/2026
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
CogWW901
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
