Strategic & Financial Leadership
· Full P&L Ownership: Own and manage the complete Profit & Loss (P&L) for the entire HITL Delivery business unit, with a relentless focus on margin improvement, revenue growth, and cost optimization.
· Global Workforce Strategy: Architect and execute a long-term global workforce strategy. Make critical decisions on geographical footprint, talent sourcing, labor arbitrage, and diverse staffing models (e.g., full-time, gig economy, specialized contractors) to create a competitive advantage.
· Business Scalability & Organizational Design: Design and build the organizational structure, processes, and leadership team required to scale operations from hundreds to thousands of data specialists across multiple geographies without sacrificing quality or efficiency.
· Commercial Partnership: Serve as the senior delivery expert in partnership with the Solutioning team on our largest and most strategic deals. Provide critical input on delivery feasibility, risk assessment, and commercial modeling to ensure new business is both winnable and profitable.
Operational Excellence & Governance
· Lead Global Operations: Lead a team of Directors and Senior Managers ("leader of leaders") who oversee the day-to-day delivery of all client projects.
· SLA & Quality Governance: Be the ultimate owner of all delivery SLAs. Establish and govern the highest standards for data annotation quality, throughput (AHT, TAT), and overall operational performance across the entire portfolio.
· Drive Continuous Improvement: Foster a culture of data-driven, continuous improvement. Champion methodologies (e.g., Lean, Six Sigma) adapted for the AI data context to systematically enhance processes, tools, and team performance.
· Portfolio Risk Management: Identify, assess, and mitigate systemic risks across the client portfolio, including operational, financial, and reputational risks.
Executive Client & Stakeholder Management
· Executive Client Relationships: Own and cultivate relationships with senior executives at our key client accounts. Act as the senior point of accountability for all delivery matters, leading executive steering committees and quarterly business reviews (QBRs).
· Strategic Internal Collaboration:
· Partner with the Director of AI Transformation to champion and deploy new AI-powered tools and co-pilots into the live workforce, ensuring their successful adoption and ROI.
· Collaborate with the Director of Platform Deployment to provide critical feedback on platform usability, performance, and feature requirements from an operator's perspective.
· Work in lockstep with the Director of Solutioning to ensure a seamless transition from pre-sales to delivery.
Skills & Qualification
Required Qualifications:
· Experience: 10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations, with at least 3 years in a senior leadership role leading other senior managers or directors.
· P&L Ownership: Demonstrable and mandatory experience owning and managing a significant P&L ($6M+ annually) for a service delivery organization.
· Global Operations Leadership: Proven success in building, scaling, and managing large (1000+ FTE), distributed teams across multiple geographies and cultures.
· AI/ML Acumen: A strong, strategic understanding of the AI/ML development lifecycle. You must be able to articulate the direct impact of data quality, consistency, and annotation methodology on a client's model performance. You are not a data scientist, but you speak their language.
La Comunidad Cognizant:
Somos un equipo que se aprecia y apoya mutuamente. Nuestros asociados trabajan en un entorno colaborativo e integrador en el que todos pueden prosperar.
- Cognizant es una comunidad global con más de 300.000+ asociados en todo el mundo.
- No solo soñamos con un mundo mejor, sino que trabajamos para hacerlo realidad.
- Cuidamos de nuestros asociados, clientes, socios, comunidades y entorno haciendo lo correcto.
- Fomentamos un entorno innovador en el que puedes desarrollar tu carrera profesional.
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Cognizant es un empleador que ofrece igualdad de oportunidades. Tu solicitud y candidatura no serán consideradas en base a raza, color, sexo, religión, credo, orientación sexual, identidad de género, origen nacional, discapacidad, información genética, embarazo, condición de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Advertencia:
La información sobre remuneración es exacta a la fecha de esta publicación. Cognizant se reserva el derecho a modificar esta información en cualquier momento, sujeto a la legislación aplicable.Es posible que los candidatos deban asistir a entrevistas en persona o por videoconferencia e, incluso, que tengan presentar su documento de identidad vigente, durante cada entrevista.