Desktop Support Analyst
Location : Draper - UT
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
- The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues.
- They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support to end-users in a corporate environment
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services
- Ability to manage multiple priorities and work effectively under pressure
- Willingness to work flexible hours, including evenings and weekends, as required.
- Level 2 onsite support for complex customer issues and requests
- Lead deployment of software releases, system upgrades and patches on end user devices
- Accountable for procurement and Asset management of end user devices
- Leading activities like customer relocations and departmental infrastructure build out
- Analyse the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
- Triage issues such as physical layers, usernames and passwords
- Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Perform onsite installations or replacements of various hardware components and software repair
- Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
- Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job
- Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts
- Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
- Ability to support Tier 1 VIPs
- Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL
Soft Skills:
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.Must have good team spirit and coordinate skills in onsite offshore model and client and vendor environment. Ability to demonstrate withot supervision.Ability to prioritize, manage and perform under pressure to meet SLAs.Excellent knowledge of Customer Service best practice. Willing to work flexibly and with enthusiasm.Ability to thrive in a fast paced, rapid changing environment
Acerca de nosotros
Cognizant (NASDAQ: CTSH) es arquitecto de soluciones de IA y proveedor de servicios tecnológicos que traduce la inversión en inteligencia artificial en valor empresarial real mediante soluciones de IA de stack completo adaptadas a cada cliente. Su profundo conocimiento de la industria, los procesos y la ingeniería le permite integrar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan un impacto real en el negocio y mantienen a las grandes empresas globales un paso adelante en un mundo en constante cambio. Para más información, visita www.cognizant.es o síguenos en @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
