Program Manager

1. Job Title : Program Manager 2. Job Summary : Program Manager role for a global organization focusing on ServiceNow Order Management initiatives in a hybrid work model with day shift and no travel requirement. The professional will coordinate cross functional delivery manage complex roadmaps optimize order workflows and ensure high quality solutions that improve customer experience and operational efficiency across the enterprise. 3. Experience : 7 - 10 years 4. Required Skills : Technical Skills: ServiceNow Order Management Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Drive end to end program planning for ServiceNow Order Management initiatives to ensure on time delivery of critical business capabilities that enhance order accuracy and processing efficiency - Coordinate cross functional teams including product owners business analysts architects and engineers to align program outcomes with strategic business priorities and measurable value - Monitor detailed program schedules dependencies and milestones to proactively identify risks issues and blockers that could impact successful delivery of Order Management solutions - Facilitate regular status reviews and stakeholder updates to maintain transparent communication on scope progress risks and quality for all ServiceNow Order Management workstreams - Define clear acceptance criteria and success metrics for each release of Order Management features to ensure delivered capabilities meet user expectations and compliance requirements - Collaborate with ServiceNow technical teams to refine backlog items and optimize implementation approaches that balance speed stability scalability and maintainability - Implement standardized governance practices across the program including change control risk management and decision logs to maintain traceability and consistent execution - Guide process improvement initiatives that streamline order capture fulfillment and post order support workflows using insights derived from ServiceNow data and user feedback - Coordinate user readiness activities including communication training planning and cutover support so that business teams can adopt new Order Management capabilities with minimal disruption - Track program level budgets resource allocation and vendor contributions to ensure efficient use of funding while meeting performance and quality objectives - Support incident and problem management for Order Management by prioritizing critical issues organizing cross team response and ensuring sustainable corrective actions - Collaborate with compliance and security teams to ensure that all Order Management workflows developed on ServiceNow align with regulatory standards internal controls and audit requirements - Document key program artifacts including roadmaps decisions lessons learned and outcome reports so that future enhancements build on established knowledge and successful practices -Qualifications - Demonstrate solid experience managing enterprise scale technology programs with a focus on workflow automation and order management capabilities in complex environments - Possess strong practical knowledge of ServiceNow Order Management modules including configuration coordination and integration with upstream and downstream systems - Exhibit proficiency in using program management tools for planning tracking risk management and reporting while following established organizational delivery frameworks - Bring excellent communication and stakeholder management skills to collaborate with diverse business and technology partners across regions and functions in a hybrid work model - Apply practical understanding of Agile and traditional delivery methods to choose appropriate practices for ServiceNow Order Management initiatives and to support incremental value delivery - Hold a relevant academic background in information technology computer science engineering business management or an equivalent field that supports complex program coordination 9. Job Location : Primary Location :INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Business Associate [50CW00] 11. Demand Requires Travel? : No 12. Certifications Required : Preferred certifications include ServiceNow Certified Implementation Specialist for Order Management and Project Management Professional or equivalent