Accounts Receivable- Subject Matter Expert- Hybrid

Position Overview

The Subject Matter Expert, Accounts Receivable provides deep functional expertise across the Order-to-Cash lifecycle and acts as a senior escalation point for complex operational, accounting, systems, and customer-account issues. The role partners with delivery teams, clients, Finance, Sales, Operations, Treasury, and enabling functions to protect receivables, improve cash flow, maintain accurate customer accounts, and deliver consistent, audit-ready processes.

The SME combines hands-on process knowledge with analytical leadership. The position establishes practical standards, coaches team members, translates business requirements into process and system solutions, and supports transitions, stabilization, transformation, and automation initiatives. The role may lead workstreams and provide functional direction without formal people-management responsibility.

Key Responsibilities

End-to-End Accounts Receivable Expertise

· Provide functional leadership across customer setup and credit support, billing, cash application, collections, deductions and disputes, refunds, adjustments, reconciliations, month-end activities, and receivables reporting.

· Interpret account activity across invoices, payments, credit and debit memos, adjustments, write-offs, unapplied cash, refunds, and aging to identify root causes and corrective action.

· Act as the senior point of escalation for high-risk balances, complex account reconciliations, payment discrepancies, billing defects, collection barriers, and cross-process exceptions.

· Promote timely, accurate transaction processing and disciplined account hygiene, with clear ownership and traceable resolution.

Controls, Compliance, and Quality

· Define and reinforce process controls, approval requirements, segregation of duties, documentation standards, and evidence retention in alignment with client and Cognizant requirements.

· Perform or support quality reviews, account audits, control checks, and root-cause analysis. Coordinate remediation and monitor actions through closure.

· Support period-end readiness, reconciliations, reporting validation, audit requests, and control testing by ensuring data and supporting documentation are complete and reliable.

· Identify operational, financial, customer, and compliance risks and escalate them through appropriate governance channels.

Performance and Service Delivery

· Monitor process performance using agreed service levels, operational metrics, aging trends, collection effectiveness, unapplied cash, dispute backlog, productivity, quality, and timeliness indicators.

· Analyze variances and recurring failure patterns, recommend corrective actions, and work with process owners to improve performance sustainably.

· Contribute to capacity planning, workload prioritization, daily management, and recovery plans during peak cycles or service disruption.

· Prepare concise operational insights for governance reviews and communicate risks, dependencies, decisions, and progress to stakeholders.

Continuous Improvement and Transformation

· Lead or support process mapping, standardization, simplification, defect reduction, and automation opportunities across Accounts Receivable.

· Translate business needs into functional requirements, user stories, control requirements, test scenarios, and acceptance criteria for process or technology changes.

· Participate in solution design, user acceptance testing, implementation, stabilization, and benefits tracking for system, analytics, workflow, and automation initiatives.

· Maintain current process documentation, standard operating procedures, decision trees, knowledge articles, and exception-handling guidance.

Knowledge Leadership and Stakeholder Partnership

· Coach analysts and associates on process knowledge, judgment, quality standards, customer communication, and complex-case resolution.

· Deliver knowledge-transfer sessions, calibrations, refresher training, and readiness assessments. Help identify and close capability gaps.

· Partner constructively with internal and external stakeholders to resolve billing, payment, credit, collection, and account-status issues while preserving customer relationships.

· Support transitions and new-scope onboarding through discovery, due diligence, knowledge capture, risk assessment, documentation, and stabilization.

Decision Scope and Accountability

· Provides authoritative functional guidance within approved policies, controls, contractual commitments, and delegated authority.

· Recommends account treatment, prioritization, escalation, remediation, and process improvements based on evidence and business impact.

· Escalates material financial exposure, policy exceptions, control deficiencies, customer risk, or decisions outside assigned authority.

· Owns the quality and completeness of analyses, recommendations, documentation, and functional deliverables assigned to the role.

Required Knowledge, Skills, and Abilities

Education and Experience

· Bachelor's degree in Accounting, Finance, Business Administration, Commerce, or a related field, or an equivalent combination of education and relevant experience.

· Substantial hands-on experience in Accounts Receivable or Order-to-Cash operations, including demonstrated ownership of complex cases, controls, reconciliations, or process improvement.

· Experience supporting shared services, business process services, global operations, or client-facing delivery is strongly preferred.

· Experience mentoring team members, leading a functional workstream, supporting transitions, or implementing process and technology changes is preferred.

· Relevant professional training or certification in Finance, Accounting, credit and collections, Lean, Six Sigma, project delivery, analytics, or an ERP platform is advantageous.

Success Measures

Working Conditions

The role is primarily performed in a professional office or remote-work environment, subject to business, client, security, and location requirements. The associate may need to collaborate across time zones, support critical period-end or transition activities, and adjust working hours when operationally necessary and permitted by local requirements. Travel may be required based on client or business needs.

Acerca de Cognizant  
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.