About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?
About the role
As a CRM Functional and Analytics Lead, you will make an impact by leading CRM, customer engagement, and commercial analytics transformation for pharmaceutical and broader Life Sciences clients.
You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial stakeholders, CRM and data teams, analytics professionals, and technology delivery teams. You will connect business strategy, CRM platforms, commercial data, and analytics to create scalable functional solutions and actionable business insights.
In this role, you will:
- Lead discovery workshops, requirements gathering, business-process design, functional solutioning, user acceptance testing, and business adoption for Life Sciences CRM and analytics programs.
- Translate Commercial business requirements into functional specifications, data requirements, key performance indicators, dashboards, reports, and actionable analytical solutions.
- Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, call activity, customer engagement, account performance, and omnichannel effectiveness.
- Guide the use of HCP, HCO, account, territory, affiliation, interaction, and activity data to support Commercial decision-making and customer-engagement strategies.
- Lead client-facing functional workstreams and collaborate across business, CRM, data, analytics, and technology teams to deliver scalable transformation outcomes.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- At least 14 years of overall consulting, CRM, analytics, digital transformation, or related professional experience, including five or more years supporting Life Sciences CRM or Commercial transformation.
- Strong knowledge of Life Sciences Commercial operations, CRM, customer engagement, field-force effectiveness, HCP and HCO engagement, and omnichannel processes.
- Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements gathering, process design, functional specifications, testing, and implementation.
- Demonstrated experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
- Strong client-facing consulting, workshop facilitation, communication, and stakeholder-management skills, with experience owning functional workstreams.
These will help you succeed
- Familiarity with Snowflake and visualization platforms such as Microsoft Power BI or Tableau.
- Experience with pharmaceutical commercial-data sources and ecosystems, including IQVIA data and Veeva OpenData.
- Knowledge of account, territory, affiliation, interaction, activity, call-plan, targeting, and segmentation data.
- Experience designing analytics for field-force effectiveness, customer engagement, channel performance, and omnichannel optimization.
- Bachelor’s or master’s degree in business, analytics, information systems, life sciences, technology, or a related discipline.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed.
Compensation
Annually $165,000 - $194,000, depending on the successful candidate’s experience, education, professional qualifications, location, and other job-related factors.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Acerca de Cognizant
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.
Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.
