Cognizant is hiring a Senior Account Manager to form an integral part of the continued rapid growth of Cognizant’s Spanish Sales team, expanding our global service portfolio from Consulting, Technology and Outsourcing services for large accounts in the Banking & Financial Service in Spain and the Iberia region. The role will involve daily exposure to our clients and Cognizant senior management, reporting into the Client Partner in Madrid Office. Located either in Barcelona or in Madrid, this role offers hybrid work model and opportunities to thrive and grow within our Sales Team.
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
What are you looking for?
Client Management: Develop and maintain strong long-lasting relationships with key clients in the Banking sector
Account Growth: Identify opportunities for growth within existing accounts and be responsible for a 10+ m€ portfolio
Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of our IT solutions according to client needs and objectives.
Client Advocacy: Act as the voice of the client within the company ensuring their needs and feedback are communicated and addressed.
Performance Tracking: Monitor and report on account performance including key metrics and client satisfaction.
Problem Resolution: Address and resolve any issues or concerns raised by clients promptly and effectively.
Banking & Financial Services Insights in Spain, Portugal & Italy: Stay informed about industry trends and developments through our partnership with Hyperscalers, specific trainings and success stories from other geos
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion.
Opportunities to thrive and be recognized by your commercial performance
What are we looking for?
8 + years of experience in a client facing role from previous IT Professional services firms / offshore outsourcing industry.
Strong focus on Banking & Financial Services, good understanding of main business processes: Retail Banking, Payments, Wealth Management, Corporate & Investment Banking
Aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
Proactive mindset, ability to work independently and as part of a team.
Excellent oral and written communication skills in Spanish and in English
Ability to understand Core Banking modernization offers: Temenos, Mambu, etc
Preferred Experience
MS or MBA degree
Experience working with multi-geo teams and offshore
Detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences
At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
Need a change in 2026 to grow in responsibility and evolve in your career? Join us ! Please share you CV in English and we will connect soon.
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
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