Job Title: End user Service Support Engineer
Job Location- Hybrid [3 days a week]- Conway, Arkansas, USA
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking an experienced and customer-focused End User Services Support Engineer to provide reliable, high-quality IT support to employees in a large enterprise environment. The ideal candidate will have strong hands-on troubleshooting expertise across desktops, operating systems, networks, and end-user technologies, along with a solid understanding of IT Service Management (ITSM) processes. This role requires excellent communication and interpersonal skills to effectively support users and collaborate with cross-functional IT teams.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
In this role, you will
Provide end-to-end technical support for desktop and end-user computing issues in a large enterprise environment.
Support day-to-day IT operations, including system maintenance, user setup assistance, and routine support activities.
Troubleshoot and resolve issues related to Windows operating systems, desktop/laptop hardware, peripherals, and applications.
Diagnose and fix network connectivity issues, including LAN/Wi-Fi, basic DNS/DHCP, and VPN-related problems.
Support mobile devices (iOS/Android), including device configuration, email setup, application access, and basic MDM-related issues.
Provide troubleshooting and support for Microsoft Office 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
Install, configure, and maintain printers and scanners, resolving hardware driver, connectivity, and print queue issues.
Support and maintain end‑user computing services to ensure minimal business disruption.
Follow IT Service Management (ITSM) processes for incident, request, and change handling.
Collaborate effectively with cross‑functional IT teams to resolve complex issues.
Communicate clearly with end users, demonstrating strong interpersonal and customer‑service skills.
What you’ll need to succeed (required skills)
4+ years of experience supporting end-user services in a large enterprise environment.
Strong hands-on troubleshooting experience with:
o Desktop and laptop hardware
o Windows operating systems
o Basic networking and connectivity issues
o Mobile devices (smartphones and tablets)
o Microsoft Office 365
o Printers and peripheral devices
Good working knowledge of ITSM processes, specifically Incident Management and Change Management.
Excellent verbal and written communication skills, with strong interpersonal abilities.
Proven ability to work independently while managing multiple tasks in a fast-paced support environment.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week from client location in Conway, Arkansas, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”
La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.