Cognizant France is hiring a Senior Account Manager - Associate Director to form an integral part of the continued rapid growth of Cognizant’s French Sales team, expanding our global service portfolio from Consulting, Technology and Outsourcing services for large accounts in France. The role will involve daily exposure to our clients and Cognizant senior management, and is based in Paris, la défense and offers hybrid work model
Overview : Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
What are you looking for?
- Client Management: Develop and maintain strong long-lasting relationships within a set of clients within Insurance sector
- Account Growth: Identify opportunities for growth within existing accounts and be responsible for a portfolio of several millions
- Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of our IT solutions according to client needs and objectives.
- Client Advocacy: Act as the voice of the client within the company ensuring their needs and feedback are communicated and addressed.
- Performance Tracking: Monitor and report on account performance including key metrics and client satisfaction.
- Problem Resolution: Address and resolve any issues or concerns raised by clients promptly and effectively.
- Insurance Market Insights: Stay informed about industry trends and developments through our partnership with Hyperscalers, specific trainings and success stories from other geos
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
- A place to exceed goals with purpose and bring bold ideas to the table
- Shape your trajectory across a global enterprise that rewards initiative and sustained commercial success.
What are we looking for :
- 10 + years of experience in a client facing role from previous IT Professional services firms / offshore outsourcing industry.
- Aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
- Proactive mindset, ability to work independently and as part of a team.
- Excellent oral and written communication skills in French and in English
- Ability to build multi-tower offers : Core Insurance, IA, Automation, Move to cloud, software development...
- Build and review contracts with Legal teams, own your subjects from the beginning of the opporutnity to the end of the delivery
- Ability to listen with intent, build genuine connections, surface critical concerns, and translate them into effective, value-driven solutions
Preferred Experience
- Success in one tranformation deal within Insurance or Banking & Financial Service
- Detail oriented and able to manage and maintain all facets of complex assignments.
- Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences
At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
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La communauté Cognizant :
Nous sommes une équipe de professionnels dont les membres s'apprécient et se soutiennent mutuellement. Nos collaborateurs sont les garants d'un lieu de travail dynamique, collaboratif et inclusif où chacun peut s'épanouir.
- Cognizant est une communauté mondiale qui compte plus de 300 000+ collaborateurs dans le monde entier.
- Nous ne nous contentons pas de rêver de façons idéales, nous apportons des améliorations concrêtes
- Nous prenons soin de nos collaborateurs, de nos clients, de notre entreprise, de nos communautés et du climat, en faisant ce qui est juste.
- Nous favorisons un environnement innovant où vous pouvez construire le plan de carrière qui vous convient.
À propos de nous :
Cognizant (NASDAQ : CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Mentions légales :
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.