What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
•The End User Computing (EUC) Support Engineer / Desktop Support Technician is responsible for providing Level 1 and Level 2 technical support for end-user devices, operating systems, collaboration tools, and workplace technologies. The role involves troubleshooting Windows, MacOS, mobile devices, Microsoft 365 applications, Active Directory account issues, printers, meeting room technologies, and basic network connectivity problems. The engineer ensures timely resolution of incidents and service requests while maintaining high levels of customer satisfaction and adherence to service management processes.
Mandatory Skills:
Technical Skills:
•Windows 10 & Windows 11 Administration and Support
•Laptop and Desktop Hardware Troubleshooting
•MacOS Support
•Mobile Device Support (iOS/Android)
•Microsoft 365 Applications (Outlook, Teams, OneDrive, Office Apps)
•Active Directory User and Group Administration
•Password Reset and Access Management
•Printer and Multi-Function Device (MFD) Support
•Incident and Service Request Management
•Basic Network Troubleshooting (WiFi, LAN, VPN)
Soft Skills
•Strong customer service and communication skills
•Troubleshooting and analytical problem-solving ability
•Documentation and ticket management skills
•Ability to work with cross-functional teams and vendors
•Time management and prioritization skills•
Duties and Responsibilities:
•Provide technical support for Windows 10, Windows 11, laptops, desktops, MacOS devices, and mobile devices.
•Troubleshoot and resolve issues related to Microsoft 365 applications, email, user access, and system configurations.
•Manage user accounts, security groups, password resets, and access requests using Active Directory.
•Diagnose and resolve printer and multi-function device (MFD) issues, including connectivity and driver-related problems.
•Support end-user device provisioning, software deployment, and device management using SCCM, MECM, and JAMF.
•Provide support for Zoom Rooms and Webex Rooms, including meeting room setup, troubleshooting, and user assistance.
•Investigate and resolve basic networking issues involving LAN, WiFi, VPN, and connectivity problems.
•Log, categorize, prioritize, track, and resolve incidents and service requests in accordance with SLA requirements.
•Escalate unresolved issues to appropriate internal IT teams or third-party vendors and coordinate resolution efforts.
•Maintain accurate records of incidents, asset inventories, troubleshooting activities, and technical documentation.
•Assist with software installations, system upgrades, and end-user onboarding activities.
•Ensure compliance with IT policies, security standards, and operational procedures.
•Deliver excellent customer support and maintain a high level of user satisfaction.•
Salary Range: $85,000 to $95,000
Date of Posting: 18-Sept-26
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
