About the Job: Cognizant Trainers have an important role within the Program which has a critical effect on operations. They provide front-line direction and support to our live support agents and/or rider support agents while ensuring quality service is provided during every rider, driver or dispatch interaction.
Job Duties and Responsibilities
- Learn and maintain an extensive amount of knowledge regarding the client’s policies, processes, and philosophy.
- Act and serve as the primary point of contact for subject matter experts and support staff with training.
- Provide positive performance feedback and/or behavior concerns during the training period to leadership.
- Promote the professional and personal development of individual team members by demonstrating a positive work ethic/attitude and commitment to achieving the best possible outcomes.
- Bring in-depth training knowledge and a thoughtful understanding when participating in client meetings.
- Collaborate with the client on training and updates to ensure processes are aligned across the team.
Qualifications
- Basic knowledge of Google Suite (sheets, slides, docs, drive)
- Ability to use spreadsheet applications to maintain/develop operational reporting
- Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
- Ability to work a variety of shifts including days, evenings, overnight and holidays
- Excellent written and verbal skills.
- At least 2 years in a training role (remote or in person)
- Strict adherence to company philosophy and mission statement
- Comfortable with a rapidly changing environment adapting to changes as they come
- Strong problem-solving skills and excellent attention to detail
- Proficient in content creation and delivery across the organization
For Internal Hires
- Successful completion of 90-day probationary period
- No Attendance Occurrences/write ups or disciplinary action within the last 90 days.
- Meet or Exceed existing Performance, Service Level Agreements (SLA) and Quality Assurance Standards.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
