About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Technical Lead - Field Services Audio Visual Technician
Location: Toronto, ON
Job Summary
The Field Services Audio Visual Technician provides onsite technical support for conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. This role is responsible for the installation, configuration, troubleshooting, maintenance, and operational support of audio visual equipment. The technician ensures reliable technology performance, delivers excellent customer service, and minimizes disruption to business operations.
Experience : 4 to 8 years
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Key Responsibilities
Audio Visual & Collaboration Support
• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.
• Troubleshooting knowledge on network related issues
• Experience working on Crestron, Cisco, Poly gears and able to troubleshoot device functions
• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.
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Skills & Experience
• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.
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Compensation: We are offering between $55,000 – $70,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
