Job Summary
Program Manager role for a multinational organization focusing on strategic delivery of initiatives built on Adobe Experience Platform and Adobe Journey Optimiser. The position oversees complex hybrid model programs ensuring high quality customer experiences operational excellence and alignment with business goals while coordinating diverse teams and stakeholders across day schedules.
Responsibilities
Drive end to end program planning for Adobe Experience Platform and Adobe Journey Optimiser initiatives ensuring clear scope timelines and resource alignment across hybrid work arrangementsOversee execution of multiple concurrent projects under the program portfolio ensuring that deliverables built on Adobe Experience Platform meet agreed quality and performance benchmarksCoordinate cross functional teams including business product engineering and marketing to ensure integrated customer journeys are designed and implemented through Adobe Journey OptimiserManage program governance by setting up recurring forums metrics dashboards and status reporting that enable transparent oversight of Adobe Experience Platform related workEnsure strong stakeholder engagement by regularly communicating progress risks and dependencies and by aligning expectations for all Adobe Journey Optimiser features delivered within the programMonitor program risks and issues proactively by identifying dependencies across projects and driving mitigation actions that safeguard timelines budgets and experience qualityGuide solution and architecture discussions with technical leads to ensure that Adobe Experience Platform configurations and Journey Optimiser workflows support scalable and resilient program outcomesOptimize program processes by refining release plans intake mechanisms and change management approaches so that teams can deliver enhancements on Adobe Experience Platform efficientlySupport data driven decision making by partnering with analytics and experience teams to interpret performance signals from customer journeys and adjust program priorities accordinglyCollaborate with operations teams to ensure that run support processes for Adobe Experience Platform and Adobe Journey Optimiser are well defined documented and sustainable over timeChampion continuous improvement within the program by capturing lessons learned after major releases and translating them into actionable improvements for future AEP and journey optimization effortsAlign program outcomes with organizational purpose by ensuring that experience solutions delivered through Adobe Experience Platform and Adobe Journey Optimiser contribute to better customer engagement and positive social impactMaintain adherence to compliance security and privacy requirements across all program activities ensuring that customer data used in Adobe Experience Platform journeys is handled responsibly
Qualifications
Demonstrate deep hands on experience in managing complex programs that rely on Adobe Experience Platform including orchestration of data driven experiences and integration with enterprise ecosystemsBring substantial exposure to Adobe Journey Optimiser including configuration of journeys audience management and optimization of omni channel customer interactions within large scale environmentsApply strong program management capabilities such as portfolio coordination schedule management financial tracking and governance suited for day shift hybrid work modelsUtilize advanced stakeholder management communication and negotiation skills to keep diverse business and technology partners aligned on Adobe Experience Platform and journey optimization prioritiesExhibit solid understanding of agile and iterative delivery practices enabling structured yet flexible execution of programs that depend on evolving customer experience requirementsLeverage experience in domains related to program management to contextualize customer journeys and translate strategic objectives into clear deliverables and measurable outcomesUse analytical and problem solving skills to interpret data from Adobe Experience Platform and journey performance indicators and convert insights into targeted program level improvements
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
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