About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of experts dedicated to helping clients reimagine their businesses. Blending deep industry knowledge with technology and advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to help shape the future of business. Could it be you?
About the role
As a CRM Functional and Analytics Lead, you will make an impact by leading CRM, customer engagement, and commercial analytics transformation for pharmaceutical and broader Life Sciences clients.
You will be a valued member of the Life Sciences Consulting team and work collaboratively with client Commercial stakeholders, CRM and data teams, analytics professionals, and technology delivery teams. You will connect business strategy, CRM platforms, commercial data, and analytics to create scalable functional solutions and actionable business insights.
In this role, you will:
- Lead discovery workshops, requirements gathering, business-process design, functional solutioning, user acceptance testing, and business adoption for Life Sciences CRM and analytics programs.
- Translate Commercial business requirements into functional specifications, data requirements, key performance indicators, dashboards, reports, and actionable analytical solutions.
- Shape CRM reporting and analytics across field-force effectiveness, targeting, segmentation, call activity, customer engagement, account performance, and omnichannel effectiveness.
- Guide the use of HCP, HCO, account, territory, affiliation, interaction, and activity data to support Commercial decision-making and customer-engagement strategies.
- Lead client-facing functional workstreams and collaborate across business, CRM, data, analytics, and technology teams to deliver scalable transformation outcomes.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These arrangements may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- At least 10 years of overall consulting, CRM, analytics, digital transformation, or related professional experience, including five or more years supporting Life Sciences CRM or Commercial transformation.
- Strong knowledge of Life Sciences Commercial operations, CRM, customer engagement, field-force effectiveness, HCP and HCO engagement, and omnichannel processes.
- Functional experience with Veeva CRM, Salesforce, or Salesforce Life Sciences Cloud, including requirements gathering, process design, functional specifications, testing, and implementation.
- Demonstrated experience translating Commercial requirements into data requirements, KPIs, dashboards, reports, and analytics solutions.
- Strong client-facing consulting, workshop facilitation, communication, and stakeholder-management skills, with experience owning functional workstreams.
These will help you succeed
- Familiarity with Snowflake and visualization platforms such as Microsoft Power BI or Tableau.
- Experience with pharmaceutical commercial-data sources and ecosystems, including IQVIA data and Veeva OpenData.
- Knowledge of account, territory, affiliation, interaction, activity, call-plan, targeting, and segmentation data.
- Experience designing analytics for field-force effectiveness, customer engagement, channel performance, and omnichannel optimization.
Bachelor’s or master’s degree in business, analytics, information systems, life sciences, technology, or a related discipline.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Consider the transferable experiences and unique skills that could help you bring something new and valuable to this role.
Compensation
$134,500- $158,500 annually, depending on the successful candidate’s experience, education, professional qualifications, location, and other job-related factors.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits, subject to the eligibility requirements applicable to this role:
- Medical, dental, vision, and life insurance
- 401(k) plan and contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
Vous êtes porteur d'un handicap, vous pouvez-nous contacter par courriel [email protected] si vous souhaitez préciser les aménagements nécessaires pour le poste ou les entretiens à venir.
Les candidats peuvent être invités à participer à des entretiens en face à face ou par vidéoconférence. En outre, les candidats peuvent être amenés à présenter une carte d'identité valide lors de chaque entretien.
