Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing policy-related tasks with precision and efficiency. With a focus on MS Office skills you will ensure seamless operations in a hybrid work model. This role offers rotational shifts providing flexibility and exposure to diverse tasks. Your contributions will enhance our service quality and customer satisfaction.
Responsibilities
- Manage policy servicing tasks with accuracy and attention to detail ensuring all documentation is up-to-date and compliant.
- Utilize MS Office tools to create update and maintain policy records enhancing data integrity and accessibility.
- Collaborate with team members to address policy-related inquiries providing timely and accurate information to stakeholders.
- Support the claims processing team by providing necessary policy information facilitating smooth and efficient operations.
- Assist in the development and implementation of process improvements contributing to increased efficiency and service quality.
- Participate in rotational shifts adapting to varying schedules to meet business needs and maintain service continuity.
- Engage in regular training sessions to stay updated with industry trends and enhance your technical skills.
- Communicate effectively with clients and internal teams ensuring clarity and understanding in all interactions.
- Contribute to the companys mission by delivering high-quality policy servicing impacting customer satisfaction positively.
- Maintain confidentiality and security of sensitive information adhering to company policies and regulations.
- Provide feedback and suggestions for process enhancements supporting continuous improvement initiatives.
- Demonstrate adaptability in a hybrid work model balancing remote and in-office tasks efficiently.
- Foster a collaborative work environment promoting teamwork and shared goals. Qualifications
- Possess strong proficiency in MS Office applications including Word Excel and PowerPoint to manage policy documentation effectively.
- Have a basic understanding of auto claims processes which is beneficial for supporting related tasks.
- Exhibit excellent communication skills both verbal and written to interact with clients and team members professionally.
- Show a keen eye for detail ensuring accuracy in all policy servicing activities.
- Display a proactive approach to learning and adapting to new technologies and processes.
- Demonstrate problem-solving skills enabling effective resolution of policy-related issues.
- Maintain a customer-centric mindset prioritizing client satisfaction in all interactions.
Certifications Required
Microsoft Office Specialist Certification is recommended for proficiency in MS Office tools.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.